Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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W. Jeffery Wells

Payson,UT

Summary

An expansive academic and inventive problem solver who recognizes the importance of relationship-building in supporting customers and implementing new products and processes. A dedicated and passionate professional with demonstrated personal experience in: Optimizing staff performance and organizational processes. Project Management and team leadership with excellent communication skills. Developing strong relationships for vendors and partner businesses. Providing first-rate customer support. The ability to quickly learn and adapt to new concepts, technologies, and situations.


Overview

15
15
years of professional experience

Work History

Senior Director ITG

Mountain View Hospital
01.2015 - Current
  • Led the ITG team in the implementation of new technologies as well as continuing to support existing systems at Mountain View Hospital, Timpanogos Regional Hospital, and Cache Valley Hospital.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Incidents were resolved within service level agreements timelines 99% or above for the past 5 years.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to think outside of the box in pursuit of solutions.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.

Imaging System Administrator

Eastern Idaho Regional Medical Center
01.2010 - 01.2015
  • Chosen as one of 10 members of the Nuance PowerShare Advisory Board, a hand-picked, nationwide group formed by Nuance to make effective developments to Nuance PowerShare product.
  • Developed process to handle radiology exam maintenance after hours that has reduced after hour calls by 80% at Eastern Idaho Regional Medical Center and increased the speed that patients are treated
  • This process is currently being implemented in all of the HCA Mountain Division
  • Led the Imaging System Administrator team in service ticket time to resolution and have not had a unsatisfactory customer response in 4 years
  • Led IT&S portion of the Eastern Idaho Regional Medical Center NICU construction project that involved the planning and deployment of78 new workstations and8 printers coordinated into phases to allow minimal impact to patients or physicians

Education

Bachelor of General Studies - Business Management Emphasis

Brigham Young University
Provo, UT

Skills

  • Collaborative leadership
  • Team management
  • Policy development
  • Team building and motivation
  • Organizational development
  • Software: Microsoft Office, Business Objects, Crystal Reports, Adobe Acrobat, Meditech
  • Operating Systems: Windows
  • Network: TCP/IP, Telnet, FTP, SMTP, POP3 and network installation
  • Programming: PHP, HTML, ASP, ColdFusion, SQL, Perl, and JavaScript

Accomplishments

  • Led project to completely overhaul a legacy phone system by implementing a Cisco VoIP phone solution. This includes implementing a proof of concept of single facility SIP connection, one of the first in HCA. The implementation plan we developed in partnership with our division telecom team is not being rolled out to other facilities in the division including Eastern Idaho Regional Medical Center.
  • Doubled the number of network connected devices in the hospital, from500 devices to just over1000 devices, while maintaining the same let of staffing and level of support. Some of the new technologies added at Mountain View Hospital in the last2 years; Welch Allyn Spot monitoring, upgrade of nurse call system, speech recognition, EBCD, Bed Management, Computrition, Pyxis upgrade, security system update including implementation of badge readers and cameras.
  • Chosen as one of10 members of the Nuance PowerShare Advisory Board, a hand-picked, nationwide group formed by Nuance to make effective developments to Nuance PowerShare product.
  • Planned and delivered the Powerscribe360 project for the HCA Mountain Division, a10 month long project which required coordination with administrators, staff and84 physicians spread over11 hospitals and imaging centers and3 radiology reading groups. The project finished on time and on budget, with great physician satisfaction.

Timeline

Senior Director ITG

Mountain View Hospital
01.2015 - Current

Imaging System Administrator

Eastern Idaho Regional Medical Center
01.2010 - 01.2015

Bachelor of General Studies - Business Management Emphasis

Brigham Young University
W. Jeffery Wells