Wolfeneger Michel
Lithonia,GA
Summary
Adept Information Technician holding Top Secret-SCI clearance. With a proven track in the US Navy maintaining and trouble shouting Naval RF&HF communication equipment and networks. Expertly managing over 300 IT remedy trouble tickets and ensuring improve uptime in the 6th and 7th fleet area of operation. This showcase competency and skill in, IT project management, customer support, and operational improvements and providing top-notch service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technician
US Navy
10.2019 - 02.2025
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Processed change request of, workstation(add,move, re-image, and reconnect) assets.
- TOTALING IN THE CREATION AND MANAGEMENT OF OVER 300 ASSOCIATED REMEDY TICKETS.
- Provide costumer service and resolution to Sixth fleet area of operation.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
No Degree - Computer Networking
Information Warfare Training Command Corry Station
Pensacola, FL10-2023
No Degree - Information And Communication Technology
Information Warfare Training Command Corry Station
Pensacola, FL07-2023
High School Diploma -
Irvington High School
Irvington, NJ06-2019
Skills
- Cybersecurity best practices
- Customer support
- Change request processing
- Wireless networking
- System configuration
- Virtualization technologies
- Mobile device management
- Information security
- End user support
- Hardware installations
- Network administration
- Remote support
- Help desk operations
Certification
- Top-Secret SCI Clearance
- Electronic Communications System
- Server Administration
- Network Fundamentals
- Routing And Switching
- Network Maintenance
- Computer Repair/Trouble Shooting
- Network Troubleshooting
Timeline
Information Technician
US Navy
10.2019 - 02.2025
No Degree - Computer Networking
Information Warfare Training Command Corry Station
No Degree - Information And Communication Technology
Information Warfare Training Command Corry Station
High School Diploma -
Irvington High School
Similar Profiles
Chase AllenChase Allen
Equipment Operator at US NavyEquipment Operator at US Navy
Jesse CoronnadoJesse Coronnado
Airframes Supervisor at US NavyAirframes Supervisor at US Navy
Scott SimmonsScott Simmons
Hospital Corpsman Third Class at US NavyHospital Corpsman Third Class at US Navy