Wollsook Park
Los Angeles,California
Summary
Hardworking and reliable, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized, proactive and punctual with team-oriented mentality.
Overview
31
31
years of professional experience
Work History
Advertising Manager
The Koreadaily
Los Angeles, CA
01.2000 - 11.2023
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Created content for print ads, radio spots, and digital media campaigns.
- Maintained customer relationships by providing excellent customer service.
- Prepared reports on weekly, monthly, and yearly sales figures.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Identified areas where teams could improve their skillset.
- Facilitated communication between senior management and staff.
- Developed strategies to motivate employees in achieving goals.
- Promoted a culture of collaboration within the team.
- Collaborated with other departments to ensure smooth operations.
- Resolved conflicts between team members in a timely manner.
- Developed strategies to increase productivity and efficiency of the team.
- Conducted regular performance appraisals for all team members.
- Led regular team meetings to communicate current business trends and relevant updates.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Administrative Clerk
Chang Won City Hall
, South Korea
01.1993 - 03.1999
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Delivered exceptional customer service through direct communication with clients and team members.
- Greeted and signed in visitors to facilitate front office operations.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
Education
Associate of Science -
Chang Won College
South Korea02-1995
Sociology
Chang Won University
South KoreaSkills
- Market Trends Knowledge
- Advertising Expertise
- Creative Direction
- Developing Targeted Leads
- Relationship Management
- Customer Relations
Languages
korean
Full Professional
Accomplishments
Four times employee of the year
Timeline
Advertising Manager
The Koreadaily
01.2000 - 11.2023
Administrative Clerk
Chang Won City Hall
01.1993 - 03.1999
Associate of Science -
Chang Won College
Sociology
Chang Won University
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