Wonah Konte
Charlotte,United States
Summary
Results-driven Sales Manager bringing 8+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
11
11
years of professional experience
Work History
Sales Agent
Peak Plans
Charlotte, NC
03.2024 - Current
- Successfully handled customer inquiries through various communication channels including phone, email and chat.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Researched and analyzed competitor rates and benefits to enhance pricing strategies.
- Educated customers on the importance of maintaining adequate insurance coverage.
Benefits Consultant
DQM Logestics
Killeen, TX
03.2023 - 05.2023
- Analyzed benefit objectives and budgetary restrictions of clients with over 30 employees to develop employee benefit packages to fit unique needs.
- Counseled clients on developing competitive benefits packages, which promote employee retention, by presenting data on industry and demographic standards.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Team Lead Sales Associate
SelectQuote
Charlotte, NC
08.2021 - 02.2023
- Developed and implemented strategies to increase sales productivity.
- Provided leadership, guidance, and direction to team members.
- Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
- Created reports on monthly sales performance for executive review.
Insurance Agent
SelectQuote
Denver, CO
05.2020 - 07.2021
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Benefits Manager
Mercer
Charlotte, NC
08.2018 - 03.2020
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Managed 15 quarter open enrollment each year.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Led classes for new and existing employees to outline benefits choices.
- Delegated work to staff, setting priorities and goals.
Benefits Advisor Team Lead
Aon Hewitt Financial Advisors
Charlotte, NC
08.2016 - 06.2018
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Foreclosure Prevention Specialist
Wells Fargo
Fort Mill, SC
04.2013 - 06.2016
- Responded to more than 80 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Calculated clients' available monthly income to meet debt obligations.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Insurance Agent
Liberty Mutual
Charlotte, NC
09.2013 - 07.2015
- Analyzed customer needs and provided best options, upselling products and services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Responded to customer inquiries and problems to promote great service.
Education
Bachelor of Arts - Business Economics
Mars Hill University
Mars Hill, NC05.2013
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2009
Skills
- Supervision & Leadership
- Team Building
- Microsoft Office
- Insurance Sales Strategy
Timeline
Sales Agent
Peak Plans
03.2024 - Current
Benefits Consultant
DQM Logestics
03.2023 - 05.2023
Team Lead Sales Associate
SelectQuote
08.2021 - 02.2023
Insurance Agent
SelectQuote
05.2020 - 07.2021
Benefits Manager
Mercer
08.2018 - 03.2020
Benefits Advisor Team Lead
Aon Hewitt Financial Advisors
08.2016 - 06.2018
Insurance Agent
Liberty Mutual
09.2013 - 07.2015
Foreclosure Prevention Specialist
Wells Fargo
04.2013 - 06.2016
Bachelor of Arts - Business Economics
Mars Hill University
High School Diploma -
North Mecklenburg High School
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