Devin Young
Brushton,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Insurance Sales Agent
Globe Life
Syracuse, New York
11.2024 - Current
- Provided guidance about different types of insurance products available.
- Analyzed customer feedback to improve sales strategies and tactics.
- Negotiated with underwriters to obtain competitive rates for customers.
- Processed applications and paperwork related to policy issuance or renewal.
- Prepared presentations outlining product features, benefits, pricing plans.
- Assisted clients in selecting appropriate coverage options for their needs.
- Provided advice on financial planning and insurance policies.
Guest Service Manager
Grand Adirondack Hotel
Lake Placid, NY
05.2023 - 08.2024
- Monitored customer service operations to ensure quality standards were met.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Provided support with day-to-day operational issues related to guest services.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Resolved conflicts between customers and staff in a timely manner.
- Implemented new processes and systems to enhance the overall customer experience.
- Addressed customer concerns promptly and professionally.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Valet Manager
Grand Adirondack Hotel
Lake Placid, NY
07.2022 - 05.2023
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Coached team members to consistently exceed superior customer service standards.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Managed VIP arrivals and departures with smooth and professional approach.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Monitored business performance and improved customer experiences with staff guidance.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Recruited and hired new employees based on company needs and culture.
- Coordinated staff activities and provided training to improve skills.
Driver
United Parcel Service, UPS
Potsdam, NY
04.2016 - 06.2022
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Saved fuel by leveraging GPS to identify faster routes.
- Maintained safe driving history with no critical incidents over 5-year timeframe.
- Planned and executed efficient routes to optimize time and fuel costs.
Police Officer
Village of Malone
Malone, NY
11.2012 - 11.2015
- Prepared investigative reports and sketches to support criminal research.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Documented observations and actions by radioing information and completing reports.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Diffused active disturbances with de-escalation techniques and compassion.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Observed and recorded details of criminal events according to departmental protocol.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
0311 Infantry Rifleman
United States Marine Corps
Camp Pendleton , CA
10.2007 - 08.2011
- Served as fire team leader, scout team leader and rifle squad leader and deployed in heavy combat, mild training and humanitarian missions.
- Administered immediate first aid and communicated with medics for hospital transport in event of injury to fellow team members.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Patrolled restricted areas and authorized access for permitted personnel.
- Operated and mounted night vision devices to zero in and engage targets.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
- Led infantry team of 5 members in combat operations, providing tactical guidance for individuals with varying strengths.
- Set up combat positions and deployed forward weaponry in support of overall combat mission.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
Education
David Sullivan Police Academy
Canton, NY05-2013
United States Marine Corps Basic Training
Parris Island, SC01.2008
High School Diploma -
Brushton-Moira Central School
Brushton, NY06.2006
Skills
- Customer service
- Organization
- Multitasking
- Reliable & trustworthy
- People skills
- Sales and upselling
- Good work ethic
- Supervision & leadership
- Troubleshooting
- Decision-making
- Critical thinking
- Conflict resolution
- Team management
References
References available upon request.
Timeline
Insurance Sales Agent
Globe Life
11.2024 - Current
Guest Service Manager
Grand Adirondack Hotel
05.2023 - 08.2024
Valet Manager
Grand Adirondack Hotel
07.2022 - 05.2023
Driver
United Parcel Service, UPS
04.2016 - 06.2022
Police Officer
Village of Malone
11.2012 - 11.2015
0311 Infantry Rifleman
United States Marine Corps
10.2007 - 08.2011
David Sullivan Police Academy
United States Marine Corps Basic Training
High School Diploma -
Brushton-Moira Central School