Results-driven Program Manager with a Master's in Developmental Psychology, specializing in community engagement and program development. Proven ability to design and implement effective initiatives that foster collaboration and enhance staff professional development. Expertise in building strong relationships with stakeholders to drive program success and improve community outcomes. Committed to leveraging psychological principles to create impactful programs that meet diverse needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ERSEA Family/Community Program Manager
Urban Strategies - Early Head Start Houston
08.2020 - Current
Developed and managed systems to track eligibility, recruitment, selection, enrollment, and attendance (ERSEA) of children, ensuring compliance with federal and state regulations.
Serve as a family liaison, facilitating communication and supporting the referral process to enhance the development and educational outcomes of children and families.
Ensure income and eligibility qualifications for accuracy in data entry and application processing in the Child Plus database.
Lead community engagement efforts to establish and nurture strategic partnerships, fostering collaboration and support within the community.
Implemented performance metrics to track progress towards organizational goals and guide future planning efforts.
Developed innovative outreach campaigns tailored to specific target demographics within the community.
Streamlined reporting procedures for increased transparency between internal team members as well as external partners.
Managed budgets responsibly to optimize resource utilization for maximum impact on community programs.
Behavioral Therapist
Hello Autism
01.2019 - 06.2020
Implemented ABA therapy techniques, including discrete trial training, natural environment training, imitation, socialization, and behavior management.
Applied behavioral principles consistently, maintaining accurate and reliable data for treatment areas.
Worked directly with clients to execute treatment plans and interventions recommended by the BCBA.
Provided one-on-one and group therapy, using ABA techniques for individuals with Autism and related disorders.
Implemented evidence-based interventions to improve social skills and communication abilities.
Collaborated with families to provide support and resources for home implementation of techniques.
Healthcare Coordinator/Data Entry Specialist
Eye Specialist of Texas
06.2017 - 05.2018
Updated and entered patient information into medical records using E-Clinical Software/EMR.
Collected patient medical histories and determined necessary tests and screenings.
Authorized drug refills and provided prescription information to pharmacies.
Managed electronic health record systems to ensure accurate patient documentation and data management.
Implemented process improvements that reduced appointment wait times and increased overall efficiency in clinic operations.
Doctor Assistant
Texas Eye Associates
03.2013 - 06.2017
Process patient information on EMR.
Assisted in patient care and testing administration.
Youth Development Counselor/Teen Pep Program Coordinator/Family Friendly Center Coordinator at Preferred Children ServicesYouth Development Counselor/Teen Pep Program Coordinator/Family Friendly Center Coordinator at Preferred Children Services
Family & Community Engagement Program/Project Manager at Houston Independent School District, HISDFamily & Community Engagement Program/Project Manager at Houston Independent School District, HISD
Family Support Worker-ERSEA & Outreach Specialist at Easterseals Southern CaliforniaFamily Support Worker-ERSEA & Outreach Specialist at Easterseals Southern California
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC