Wondette Hatton
Cheverly,MD
Summary
Dynamic and results-driven professional with a strong work ethic and proven leadership skills. Expert in team training and development, enhancing customer relations, and optimizing inventory management. Recognized for improving operational efficiency and fostering a collaborative work environment, ensuring high-quality service.
Overview
10
10
years of professional experience
Work History
Cashier
Alexandria Toyota
3750 Richmond Hwy
09.2025 - Current
- Processed customer transactions accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained organized cash drawer, ensuring proper cash handling procedures were followed.
- Assisted in inventory management by restocking shelves and updating product displays.
- Collaborated with team members to ensure a smooth checkout experience during peak hours.
Manager
Great Atlantic
4701 Great America Pkwy, Santa Clara, CA 95054
05.2025 - 09.2025
- Developed and implemented operational procedures to enhance team efficiency.
- Trained team members on best practices for inventory management and customer service.
- Coordinated daily activities to ensure smooth workflow and adherence to quality standards.
- Assisted in analyzing performance metrics to identify areas for improvement.
Manager
Macys Department Store
170 Southpark Cir, Colonial Heights, VA 23834
10.2021 - 03.2025
- Fostered positive relationships with stakeholders to support organizational goals.
- Monitored compliance with safety regulations and company policies among staff.
- Conducted regular team meetings to communicate objectives and gather feedback.
- Streamlined processes through the use of project management software for task tracking.
- Accomplished multiple tasks within established timeframes.
Manager
Short Pump Town Center
11872 West Broad Street Henrico, VA 23233
11.2020 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Merchandise Manager
Short Pump Town Center
11872 West Broad Street Henrico, VA 23233
11.2015 - 10.2020
- Developed and implemented merchandise strategies to enhance product visibility and customer engagement.
- Analyzed sales data to optimize inventory levels and reduce excess stock.
- Collaborated with vendors to negotiate favorable terms and ensure timely delivery of products.
- Trained and mentored team members on merchandising best practices and visual displays.
- Executed seasonal merchandising plans to align with promotional events and consumer trends.
- Streamlined stock replenishment processes, improving overall efficiency in merchandise handling.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Education
Bachelor of Early Childhood Care And Education -
Thomas Nelson Community College
Hampton, VASkills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Customer relations
- Team leadership
- Decision-making
- Staff training and development
Timeline
Cashier
Alexandria Toyota
09.2025 - Current
Manager
Great Atlantic
05.2025 - 09.2025
Manager
Macys Department Store
10.2021 - 03.2025
Manager
Short Pump Town Center
11.2020 - 10.2021
Merchandise Manager
Short Pump Town Center
11.2015 - 10.2020
Bachelor of Early Childhood Care And Education -
Thomas Nelson Community College