Won "Gil" Un
Fayetteville,NC
Summary
Currently looking for a Remote job (Work from home)
I have strong and lengthy experience in Customer Service background who is currently looking for an opportunity in NJ state. Self motivated and adapt well in fast paced/multitasking working environment.
Overview
27
27
years of professional experience
Work History
QuickStart (EIS – Federal) / Order Manager (Garm)
Sitel (AKA Sykes) - 3rd Party For Verizon
Fayetteville, NC
05.2021 - Current
- Remote job work from home
- Generating quotes/ Contract for Verizon’s Federal/Government customers averaging 40 ~ 50 per month
- Assisting other team members for quote completion in daily basis
- Coordinated and managed orders with Provision, Installation team for sites in Government project basis
Usher/ Crew Teamleader
AMC Fayetteville 14
Fayetteville, NC
10.2019 - 05.2021
- Supervising other team crews
- Collected tickets and assisted customers’ needs
- Stocked & refilled vending machines and dispensers
- Maintained a clean and safe environment
IT Infrastructure Consultant/Advisor
TBC Publishing Co.
Seoul, South Korea
10.2015 - 06.2019
- Remotely assisted with IT related and business - related issues
Call Center Quality Control Supervisor
Locus Telecommunications - H2O (AT&T MVNO)
Fort Lee, NJ
12.2011 - 03.2015
- Assisted & guided CSR (Customer Service Representative) at call-center for: Activation, Payments, SIM card activation, Data & MMS configuration and troubleshooting
- Ported incoming and outgoing and responded to trouble tickets for remote location alliances
Customer Service Manager
Diamond Logistics Inc, 3rd Party Freight Broker
Edison, NJ
05.2004 - 04.2011
- Coordinated pick-ups and deliveries with contracted LTL & TL trucking companies
- Performed daily tracking of shipments
- Reviewed and maintained OS&D issues
Logistics Outbound/Inventory Manager
SouthPole/Wicked Fashion
Carlstadt, NJ
06.2002 - 04.2004
- Coordinated outbound shipments with 3rd Party Warehouse and Trucked (LTL & TL) companies
- Ensured compliance with “Routing Instructions” for JcPenney, Sears and Burlington Coat Factory
Assistant Operations Manager
LG Electronics U.S.A., Inc
Englewood Cliffs, NJ
12.1999 - 05.2002
- Managed the logistical issues included from Forwarded/Customs Brokerage and 3rd party Warehouse controls to meet JIT(Just In Time) delivery standards
- Resolved pending issues (invoices, payments, and inventory reconciliations) for various accounts (Apple, Dell and HP)
- Coordinated CCP(Customs Compliance Project) with KPMG consulting company
Sales Assistant Manager
HYUNDAI CORP.(USA)
Englewood Cliffs, NJ
12.1993 - 11.1999
- Managed consignment of vehicles in Lithuania, Latvia, Peru, and Argentina distributors resulting in a 24% ~ 30% increase in sales each year
- Ride-on toy' sales to Ames, Rocky Mountain Motorworks, Noodle Kidoodle, Genesis Direct for 10 ~ 15% increased sales every year
Education
Bachelor of Arts - Communications Mass Media
Methodist University
Fayetteville, NC05.1993
Skills
- Windows / MS Office - Word, Excel, PowerPoint
- Bluejeans, Webex, Slack and Jabber
- Interaction Client (Monitored Call System)
- WMS (Warehouse Management System)
- Aljex (Truck Carrier Managed System)
- Blue Cherry (Apparel & Warehouse Managed System)
Languages
Korean
Native or Bilingual
Timeline
QuickStart (EIS – Federal) / Order Manager (Garm)
Sitel (AKA Sykes) - 3rd Party For Verizon
05.2021 - Current
Usher/ Crew Teamleader
AMC Fayetteville 14
10.2019 - 05.2021
IT Infrastructure Consultant/Advisor
TBC Publishing Co.
10.2015 - 06.2019
Call Center Quality Control Supervisor
Locus Telecommunications - H2O (AT&T MVNO)
12.2011 - 03.2015
Customer Service Manager
Diamond Logistics Inc, 3rd Party Freight Broker
05.2004 - 04.2011
Logistics Outbound/Inventory Manager
SouthPole/Wicked Fashion
06.2002 - 04.2004
Assistant Operations Manager
LG Electronics U.S.A., Inc
12.1999 - 05.2002
Sales Assistant Manager
HYUNDAI CORP.(USA)
12.1993 - 11.1999
Bachelor of Arts - Communications Mass Media
Methodist University
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