Wood Fernando Mervil
West Palm Beach,FL
Summary
Dedicated professional with experience at ABM Industries, excelling in patient care and transportation assistance. Proven ability to enhance safety protocols and deliver exceptional customer service. Strong organizational skills and effective communication foster teamwork and collaboration, ensuring efficient operations and positive passenger experiences. Committed to maintaining high standards in all tasks.
Overview
2027
2027
years of professional experience
Work History
Wheelchair Assistance
ABM Industries
PBI Airport Fl
2025 - Current
- Assisted individuals with mobility challenges to ensure safe navigation throughout facilities.
- Supported daily operations by maintaining wheelchair accessibility and equipment readiness.
- Collaborated with healthcare staff to deliver compassionate care and effective communication.
- Implemented safety protocols to enhance patient support and minimize risks during transport.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Located and read airport monitors to determine arrival and departure information.
- Provided exceptional customer service, addressing patient concerns with compassion and professionalism.
- Demonstrated strong communication skills while interacting with patients, visitors, and colleagues in a fast-paced environment.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Maintained a clean and organized work environment, ensuring wheelchairs were properly stored and sanitized between uses.
Warehouse Worker
FedEx
45th Street Fl
03.2022 - 12.2025
- Operated material handling equipment to ensure safe and efficient movement of packages.
- Coordinated inventory control processes to maintain accurate stock levels and minimize discrepancies.
- Inspected shipments for damage or defects, ensuring quality standards were met consistently.
- Implemented best practices for sorting and loading packages, optimizing workflow efficiency.
- Assisted in maintaining cleanliness and organization of warehouse spaces, promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
Lake Worth High
Lake Worth, FL02.2020
Skills
- Transfer skills
- Patient care
- Safety awareness
- Physical strength
- Personal hygiene assistance
- Transportation assistance
- Strong organization
- Customer service management
- Passenger assistance
- Baggage handling
- Passenger ramp assistance
- Pre-boarding checking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking ability
- Punctuality
- Excellent communication
- Active listening
- Relationship building
- Decision-making
- Task prioritization
Languages
English
Native or Bilingual
Timeline
Warehouse Worker
FedEx
03.2022 - 12.2025
Wheelchair Assistance
ABM Industries
2025 - Current
High School Diploma -
Lake Worth High