Summary
Overview
Work History
Education
Skills
Timeline
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Brad Cornish

Intermodal Operations Manager
Jersey City,NJ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

Intermodal Operation Manager

Norfolk Southern
Jersey City, NJ
04.2022 - Current
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Associate

Harley Davidson Inc
Smyrna, DE
12.2021 - 03.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.

Owner/Operator

Brad Cornish
Dover, DE
01.2016 - 08.2021
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Logistics Manager

United States Army
Lewes, DE
04.2007 - 08.2015
  • Conducted traffic studies to gather data, informing decision-making and traffic management planning.
  • Prepared reports and presentations to communicate findings and recommendations to decision-makers.
  • Oversaw maintenance of traffic system by preparing work orders for repair and modifications to equipment and components.
  • Used traffic cameras to monitor and manage traffic flow and enforce traffic laws.
  • Identified potential safety hazards with audits and recommended improvements based on findings.
  • Conducted safety education programs to teach public about safe driving practices.
  • Gathered and compiled data from hand count sheets, machine count tapes or radar speed checks and coded data for computer input.
  • Kept corporate departments and customers updated on critical shipments.
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Monitored logistics performance and identified improvement opportunities.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.

Education

High School Diploma -

Dover High School
Dover, DE
09.2003 - 06.2007

Associate of Science - Information Technology

Career Technical Institute
Washington, DC
01.2020 - 12.2021

Skills

Supply Chain Management

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Timeline

Intermodal Operation Manager

Norfolk Southern
04.2022 - Current

Sales Associate

Harley Davidson Inc
12.2021 - 03.2022

Associate of Science - Information Technology

Career Technical Institute
01.2020 - 12.2021

Owner/Operator

Brad Cornish
01.2016 - 08.2021

Logistics Manager

United States Army
04.2007 - 08.2015

High School Diploma -

Dover High School
09.2003 - 06.2007

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Brad CornishIntermodal Operations Manager