Woody L. LaCava

MA Industrial-Organizational Psychology graduate seeking a role in consulting or corporate setting. Completed dissertation on THESIS: Designing less gender-bias leadership appraisal of women by men using 360 – Degree Feedback Model. Trained in psychometric testing, statistical analysis, and competency modelling. Eager to apply research skills to help organizations make evidence-based people decisions.

A highly motivated self-starter with more than 10 years of experience in the management and administration of daily operations in Finance/Administration and Accounts Control Unit for a large Fortune 500 corporation. An individual who is goal-oriented, well organized and whose major strengths include Budget/ forecast process, Quality Control, research, problem solving, staffing, personnel administration and general ledger accounting. A conscientious achiever whose highly effective work ethic has resulted in having a successful record in customer satisfaction, cash accounts reconciliation, and loss prevention. An effective team member who is comfortable with either leading or collaborating.

• Successfully consolidated bank relationship from 5 banks to 1 resulting in $1.2 MM annual savings.
• Developed and maintained recurring budgetary and bank reports, which included but were not limited to accountability, analysis, forecast and reconciliation.
• As part of a Management Team, developed a forecast-analysis model, which was used as an evaluation tool to account for the dynamic tension between the ratio of allotted headcount vs. work productivity.

Human Resources Management

• Managed and monitored the service levels of internal staff, vendors, executive complains to Attorney General inquiries and AMEX regional operating centers.
• Supported the Consumer Marketing group by implementing processes that ensured the success of their marketing goals.
• Supervised the staff responsible for the research and resolution of all Consumer Marketing/customer service requests.
• In a high pressured, focused, accounts control and customer driven environment, supervised a group consisting of 25 Research Analyst and 2 Coordinators.
• Coordinated the research of ABC audit.
• Responsible for administering Salary/Performance Reviews, analyzed staffing reports and scheduling and the approval of appropriate staffing.

• In the area of job analysis, re-organized the process of corporate payments that resulted in increased job productivity, in addition to the implementation and streamlining of a more accurate and accountable payment system.
• Created and conducted professional training which enhanced employees' job performance, development and work product.
• As a major player on the Value Action Task Force, initiated and implemented various initiatives to improve employee development, moral, career path, etc. These included cross- training @250 AMEX employees throughout all the departments in the Staten Island based center.
• In the area of public relations and job development, was responsible for cross-training staff to improve the quality of the working relationship between AMEX and the five major banks currently used by AMEX in its multi-million dollar business transactions.
• As part of a Management Team, made presentations to Executive Management that accounted for the rationale behind specific productivity and operational initiatives, staff changes, etc.

• Management Seminar "How To Be An Effective Leader"
• Managers Seminar "Leading The Road"
• Seminars for Leadership in Management
• Management Training
• Leadership Skills
• ADP Time Management
• Marymount Manhattan College course Strategies for Career Success

• Developed and Initiated new procedures to ensure efficiency/accuracy on the service provided to cardmembers/subscribers.
• Supported Marketing initiatives through set up and pilot run by flexing and training all personnel to implement such initiatives.
• Established, implemented and monitored system assurance procedures.
• Administered quarterly quality initiatives.
• Facilitated Consumer Marketing the process dealing with issuance of Membership Rewards, Delta Miles, and Alaska Miles.
• As part of a quality control and accountability process that ensured quality efforts in servicing customers, conducted recurring audits on various customer service functions, etc., to ensure compliance with company policies, procedures and consumer legislation.
• Developed and promoted a program to prevent the infiltrating of fraudulent foreign checks which resulted in a more stable and accurate method of posting non-domestic checks to the record.