WORGU NKWACHI
Enugu,Nigeria
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
16
16
years of professional experience
Work History
Startup Founder
Elsa's Treat
01.2017 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Produced consistently high-quality baked goods for customers.
- Drove product development, ensuring alignment with customer needs.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startup baking businesses.
Interviewer
IPSOS Research Company
07.2016 - 04.2020
- Conducted market research for new products
- Followed strict guidelines to receive unbiased, unprompted responses.
- Ensured data integrity by meticulously inputting responses into centralized databases for further analysis and interpretation.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Cash Teller
Union Bank of Nigeria, PLC
12.2010 - 01.2014
- Accept cash deposits and pay cash/cheque withdrawals
- Ensure deposit and withdrawal instruments are accurately drawn up
- Ensure validity of all instruments used in conducting transactions
- Provide timely and courteous counter service to customers
- Monitor cash-in-till balance and request for or evacuate funds as required
- Balance and reconcile accounts at end of day
- Conduct daily call over of all transaction prior to close of business
- Perform other duties as assigned by the Unit Head, Cash Teller.
Customer Service Unit
Union Bank of Nigeria, PLC
12.2009 - 01.2010
- Opening accounts (Savings and current)
- Capture signature and mandate of customer
- Maintain customers account
- Respond to customer information requirements promptly and efficiently
- Process customer statement request and balance enquiry
- Perform other duties as assigned by unit head customer service unit.
E-Business Products and Services/Marketing
Union Bank of Nigeria, PLC
12.2008 - 01.2009
- Transfer of internal and external funds
- Processing of inward and outward clearing cheques
- Processing of International Money transfers
- NEFT payment
- Money Gram Transactions
- Identify customer needs and seek to match bank products and services to such needs
- Maintain marketing data on existing and prospective customers
- Prepare customer’s statistical returns
- Mobile banking
- Internet banking
- E-tranzact
- Implementation of Information technology related job orders
- Conduct credit appraisals
- Any other job assigned to me by the chief marketing officer and the Business Development Manager.
Education
P G D Management (IN-VIEW) -
University of Nigeria, Enugu Campus
B, Sc (Ed) Economics, 2nd Class lowers Division -
Abia State University Uturu, Okigwe
Skills
- Zoho Invoice
- Computer proficient -Microsoft Office (Excel, Word)
- Strategic Thinking
- Adaptability and Resilience
- Data-driven decision-making
- Ability to work under tight schedule with minimal or no supervision
- Good interpersonal and communication skills
- Ability to develop, analyze and interpret Qualitative issues
Hobbies and Interests
- Volley ball
- Singing
References
- Rev Fr. Dr. Innocent Nwokenna, Seat of Wisdom Seminary, Owerri, Imo State, 08033398682, 0805108550, judivicaraba@yahoo.com
- Emerole Thomas, 44 Rangers Avenue Ind layouts, Enugu, Enugu, 08051540119, 08023513799, Thomas.emerole@bglgroupng.com
- Dr. Izuka Emmanuel Obiora, Dept of Obstetrics and Gynecology, UNTH, Ituku Ozalla, Enugu, 08034002713, izuksman@yahoo.com
Timeline
Startup Founder
Elsa's Treat
01.2017 - Current
Interviewer
IPSOS Research Company
07.2016 - 04.2020
Cash Teller
Union Bank of Nigeria, PLC
12.2010 - 01.2014
Customer Service Unit
Union Bank of Nigeria, PLC
12.2009 - 01.2010
E-Business Products and Services/Marketing
Union Bank of Nigeria, PLC
12.2008 - 01.2009
P G D Management (IN-VIEW) -
University of Nigeria, Enugu Campus
B, Sc (Ed) Economics, 2nd Class lowers Division -
Abia State University Uturu, Okigwe
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