Wren Espiritu
Exton,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Customer Solutions Consultant , Contract Worker
Hartford Steam Boiler
Wayne, PA
02.2024 - 04.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Branch Relationship Banker
PNC Bank
Malvern, PA
09.2022 - 12.2023
- Opened, changed and closed customer accounts.
- Advised customers on bank products, services and financial planning options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Identified financial needs of customers and presented appropriate product and service options.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Processed maintenance, operations and correspondence for new and existing accounts.
Customer Sales and Service Expert
Pompanoosuc Mills Corp
Philadelphia, PA
08.2012 - 09.2017
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Nurtured connections with established customers to identify new needs, match offerings and drive sales.
- Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies.
- Traveled to customers home to provide repair, or interior design services
Sales Associate
Fire & Ice Jewelry
Philadelphia, PA
07.2011 - 02.2012
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
Receptionist /Sales Representative
Robert Allen Beacon Hill Showrooms
Philadelphia, PA
06.2005 - 10.2009
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Monitored customer order process and addressed customer issues.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared shipping packages by printing packing labels and verifying orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Receptionist
Matches Inc
Philadelphia, PA
03.1999 - 08.2001
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared shipping packages by printing packing labels and verifying orders.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
Walter Saul Biddle High School
Roxborough PA06.1997
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Understanding Customer Needs
- Order and Refund Processing
- Upselling Products and Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Transaction Processing
- Customer Service
- Document and Records Management
- Teamwork and Collaboration
- Time Management
- Call Volume and Quality Metrics
- Money handling
- Customer service-oriented
- Security understanding
Affiliations
- Stain Glass Artist
Additional talents
- Stain glass artist
- Mixed material artist, clay, plaster casting, holding
- Painting
Timeline
Customer Solutions Consultant , Contract Worker
Hartford Steam Boiler
02.2024 - 04.2024
Branch Relationship Banker
PNC Bank
09.2022 - 12.2023
Customer Sales and Service Expert
Pompanoosuc Mills Corp
08.2012 - 09.2017
Sales Associate
Fire & Ice Jewelry
07.2011 - 02.2012
Receptionist /Sales Representative
Robert Allen Beacon Hill Showrooms
06.2005 - 10.2009
Receptionist
Matches Inc
03.1999 - 08.2001
High School Diploma -
Walter Saul Biddle High School
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