Wren Howard
Port Bolivar,USA
Summary
I am a professional individual seeking to utilize excellent communication, interpersonal, and organizational skills to elevate the team/company. I am reliable and have the ability to quickly adapt to new tasks and environments.
Overview
11
11
years of professional experience
Work History
Owner - Silversmith - Jeweller
Wrenegades Handmade Trades
Spokane, Lubbock, Abilene, Port Bolivar, WA, TX
11.2020 - Current
- Developed a high level of skill in setting, sizing and repairing jewelry pieces.
- Provided guidance to customers regarding proper care and maintenance of their jewelry items.
- Performed quality assurance checks on all jewelry pieces before delivery to customers.
- Monitored temperature levels during soldering process for optimal results.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Monitored industry trends to identify opportunities for improvement.
- Conducted market research studies to analyze consumer preferences.
Contract Courier
Amazon, Roadie, UberEATS, Favor, DoorDash
Spokane, Lubbock, Abilene, Port Bolivar, WA, TX
04.2023 - Current
- Organized cargo in an efficient manner that maximized space utilization inside the vehicle.
- Followed detailed instructions provided by dispatchers or customers accurately.
- Established excellent customer service by providing timely, accurate and courteous responses to inquiries.
- Efficiently handled multiple stops while still meeting tight delivery schedules.
- Exhibited strong communication skills when dealing with customers or other personnel.
- Demonstrated knowledge of applicable safety standards and traffic regulations.
- Utilized problem-solving techniques to quickly resolve any delivery issues encountered on the job.
- Effectively managed a large volume of orders while ensuring accuracy and quality.
Herbal Apprentice - Crystal shop cashier
Tumbleweed Botanicals
Lubbock, TX
02.2022 - 04.2023
- Identified areas where reporting can be improved upon in order to increase efficiency.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Troubleshot minor problems and reported larger technical issues.
- Experienced with social media and communications platforms.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Developed strong customer relationships with regulars to support satisfaction and loyalty.
Contract Courier
Amazon, Roadie, UberEATS, Favor, DoorDash
Spokane, Lubbock, Abilene, Port Bolivar, WA, TX
09.2020 - 02.2022
- Organized cargo in an efficient manner that maximized space utilization inside the vehicle.
- Followed detailed instructions provided by dispatchers or customers accurately.
- Established excellent customer service by providing timely, accurate and courteous responses to inquiries.
- Efficiently handled multiple stops while still meeting tight delivery schedules.
- Exhibited strong communication skills when dealing with customers or other personnel.
- Demonstrated knowledge of applicable safety standards and traffic regulations.
- Utilized problem-solving techniques to quickly resolve any delivery issues encountered on the job.
- Effectively managed a large volume of orders while ensuring accuracy and quality.
Credit Card Customer Service Representative
U.S. Bank
Coeur D'Alene, ID
05.2020 - 08.2020
- Resolved customer inquiries regarding credit card accounts and transactions promptly.
- Assisted customers with account management and online banking navigation effectively.
- Received inbound customer calls related to credit and accounts receivable.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Contributed to fraud prevention efforts by diligently monitoring accounts for suspicious activity and promptly taking appropriate actions when necessary.
Cleaner | Supervisor | Schedule/Client/Team Manager
Let It Shine
Spokane, WA
11.2017 - 05.2020
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Trained personnel in equipment maintenance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Supervised daily cleaning operations for residential and commercial properties, ensuring adherence to quality standards.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency and effectiveness.
Cafe Barista
Perks Cafe - Vandergriff Honda
Arlington, TX
01.2017 - 10.2017
- Proficiently operated blenders, mixers, juicers and other kitchen equipment according to safety protocols.
- Demonstrated expertise in utilizing espresso machines and grinders to craft specialty coffee drinks.
- Excelled at multi-tasking while managing a high volume of orders during peak hours.
- Exhibited proficiency in operating cash registers, handling financial transactions and providing change.
- Demonstrated strong organizational skills when stocking shelves with supplies.
- Developed a high level of expertise in food preparation, presentation, and safety standards.
- Meticulously followed recipes to produce consistent quality results every time.
- Operated various kitchen equipment including ovens, grills, slicers, mixers. safely and efficiently.
- Demonstrated ability to quickly learn and master new cooking techniques, recipes, and menu items.
- Consistently maintained cleanliness and sanitation of work areas throughout the shift.
Picker Packer
Amazon
Haslett, TX
10.2016 - 12.2016
- Accurately picked, packed and shipped orders in a timely manner.
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Identified and located products within warehouse after reading orders.
- Collaborated with other team members to meet production goals on time.
- Inspected items for defects prior to packing them for shipment.
- Maintained organized and clean work area.
- Proficiently operated a pallet jack to move product throughout the warehouse.
Room Service Attendant
Marriott Hotel
Forth Worth, TX
07.2016 - 10.2016
- Demonstrated superior multitasking abilities while managing multiple orders simultaneously.
- Verified that all food was delivered correctly according to guest specifications.
- Collaborated effectively with kitchen staff members to ensure accurate order fulfillment in a timely fashion.
- Organized and managed incoming orders to ensure all orders were fulfilled accurately and promptly.
- Ensured food was presented properly according to hotel standards prior to delivery.
- Performed thorough quality checks on all dishes before leaving the kitchen for delivery.
- Assisted other departments as needed by helping set up banquet rooms or deliver amenities for special events.
Hostess
Aspen Creek
Irving, TX
09.2015 - 07.2016
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Seated guests, managed the wait list, took calls for to-go orders.
- Supported servers and bussers through high-volume shifts with drink orders, food running and table clearing.
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
CSR - Cashier
Marshalls
Euless, TX
05.2015 - 09.2015
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Used POS system to process sales and refund transactions.
Education
Associate of Applied Science - Unobtained
Mountainview Community College
Dallas, TX01-2016
High School Diploma - undefined
Trinity High School
01-2015
Skills
- Appointment/Client scheduling
- Employee schedule development
- Adaptability and flexibility
- Conflict resolution
- Customer service excellence
- Payment collection & processing
- Staff management
- Training and mentoring
- Complex Problem-solving
- Operations management
- Inventory oversight
- Professional telephone demeanor
- Excellent and professional communication
- Maintaining records
- Patience and empathy
- Attention to detail
Timeline
Contract Courier
Amazon, Roadie, UberEATS, Favor, DoorDash
04.2023 - Current
Herbal Apprentice - Crystal shop cashier
Tumbleweed Botanicals
02.2022 - 04.2023
Owner - Silversmith - Jeweller
Wrenegades Handmade Trades
11.2020 - Current
Contract Courier
Amazon, Roadie, UberEATS, Favor, DoorDash
09.2020 - 02.2022
Credit Card Customer Service Representative
U.S. Bank
05.2020 - 08.2020
Cleaner | Supervisor | Schedule/Client/Team Manager
Let It Shine
11.2017 - 05.2020
Cafe Barista
Perks Cafe - Vandergriff Honda
01.2017 - 10.2017
Picker Packer
Amazon
10.2016 - 12.2016
Room Service Attendant
Marriott Hotel
07.2016 - 10.2016
Hostess
Aspen Creek
09.2015 - 07.2016
CSR - Cashier
Marshalls
05.2015 - 09.2015
High School Diploma - undefined
Trinity High School
Associate of Applied Science - Unobtained
Mountainview Community College