Wende' Seals
Family And Community Engagement Liaison
Kansas City,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated and professional with history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the departments brand.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work History
Family and Community Engagement Liaison
Kansas City Public School District
Kansas City, MO
08.2022 - Current
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Attendance Secretary
Kansas City Public School District
Kansas City, MO
08.2017 - 07.2022
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Worked with administration on updating and executing student attendance policies to provide greater efficiency.
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Mitigated variety of student and parent complaints and problems daily.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Prepared work environment prior to arrival of staff and students.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Maintained student attendance records for students and recorded in student information system.
- Answered phone calls and messages from parents concerning attendance.
- Corrected discrepancies and posted daily summary report on absences.
- Recorded and tracked daily bus route schedule and reported on late arrivals or bus issues.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Created and implemented standard operating procedures for records handling.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Trained School Secretary on Data System and Job duties
School Secretary
Kansas City Public School District
Kansas City, MO
08.2015 - 08.2017
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed clerical and administrative support duties to optimize workflow procedures.
Community Service Training Volunteer
Equality For Firefighters
Kansas City, MO
06.2008 - 03.2013
- Coordinated services for emergency housing, job and food assistance.
- Obtained and processed charitable donations to serve needs of Urban community.
- Exhibited excellent communications and customer service relations skills.
- Mentored at-risk youth to improve personal wellbeing and academic performance.
- Gained knowledge and experience working with children in educational setting.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Helped with at risk youths helping with homework, behavioral solutions, life and
constructive skills to use in life situations that may arise. - Taught older teenagers appropriate dress attire for a job and how to communicate professionally.
Guardian Ad Litem Volunteer
16th Circuit Court
Kansas City, MO
01.2010 - 05.2012
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Educated young people about strategies for driving discussions and promoting social changes.
- Became strong advocate for Children and Parents reform.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Supported the family at court.
- Accompanied the Social worker on house visits.
APS Medical Records
Quest Diagnostics
Kansas City, MO
05.2007 - 02.2009
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Oversaw 12-month project to revamp filing system and improve department productivity.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Posted billings to medical insurance providers.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Secured medical records against loss or unauthorized access.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
Customer Service Specialist
Solid Roc Roofing Family Owned
Kansas City, MO
04.1992 - 01.2007
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Recorded product or service failure complaints and notified appropriate departments.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
No Degree - Psychology
Penn Valley Community College
Kansas City, MO 05.2001 -
No Degree - Psychology
Longview Community College
Kansas City, MO 05.2001 -
High School Diploma -
Center Sr High School
Kansas City, MO 08.1984 - 05.1988
Skills
File management
Family services
Community Resources
Client needs assessment
Microsoft Office Suite
Individual and family counseling
Self-Motivated
Data Entry
Interpersonal Communication
Good Telephone Etiquette
Google Workspace
Flexible and Adaptable
Teambuilding
Teamwork and Collaboration
Dependable and Responsible
Clerical Support
Written Communication
First Aid/CPR
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- I am here to help the school community in developing a parent and a family friendly school environment among staff, students and families. Also, to assist our families with community resources to ensure identified needs are met to promote a healthy development for your scholar to soar academically, behaviorally and socially.
- Supervised team of 2 staff members.
- I have a passion to break barriers and lessen life stressors by supporting, developing, and building outstanding relationships with the families we serve. My mission is to continue to create a strong familial foundation that can exist between parents, teachers, and the successes of our scholars. I know that no single approach is the right one for every individual, so I will fight diligently in finding a value system that best works and serves a productive and healthy partnership!
- Excellent organizational skills and attention to detail.
- Good problem-solving ability.
- Outstanding interpersonal skills.
- I published a Daily Inspirational book in August of 2020
Timeline
Family and Community Engagement Liaison
Kansas City Public School District
08.2022 - Current
Attendance Secretary
Kansas City Public School District
08.2017 - 07.2022
School Secretary
Kansas City Public School District
08.2015 - 08.2017
Guardian Ad Litem Volunteer
16th Circuit Court
01.2010 - 05.2012
Community Service Training Volunteer
Equality For Firefighters
06.2008 - 03.2013
APS Medical Records
Quest Diagnostics
05.2007 - 02.2009
No Degree - Psychology
Penn Valley Community College
05.2001 -
No Degree - Psychology
Longview Community College
05.2001 -
Customer Service Specialist
Solid Roc Roofing Family Owned
04.1992 - 01.2007
High School Diploma -
Center Sr High School
08.1984 - 05.1988
I published a book in August of 2020
Warp Threads: Inspiring the daily weaving of your life's tapestry. This devotional will help you overcome negative thought patterns, diminish self-sabotage and eliminate an unhealthy mindset. God has already prepared and equipped you for your purpose! He doesn't call the qualified, He qualifies the called. What is stopping you from being free? Perhaps it's YOU. Fear of the unknown or perhaps you're subconsciously allowing another person's verbiage to still hold you hostage. Know this: You are powerful. You deserve to be set free! Are you ready to soar?
I published a book in August of 2020
Warp Threads: Inspiring the daily weaving of your life's tapestry. This devotional will help you overcome negative thought patterns, diminish self-sabotage and eliminate an unhealthy mindset. God has already prepared and equipped you for your purpose! He doesn't call the qualified, He qualifies the called. What is stopping you from being free? Perhaps it's YOU. Fear of the unknown or perhaps you're subconsciously allowing another person's verbiage to still hold you hostage. Know this: You are powerful. You deserve to be set free! Are you ready to soar?