Hermela Azanew
Tucker,GA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
AICA orthopedics
Tucker, GA
08.2022 - 01.2025
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Reduced missed appointments by 40% through effective scheduling and communication strategies.
- Developed and nurtured relationships with over 500 patients a week, facilitating smooth scheduling.
- Translated for patients that didn’t speak english.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Specialist
AFA STAFFING
Tucker, Georgia
12.2020 - 01.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of product’s,services and competitors to enhance sales presentations.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Educated customers on product features and technical details to highlight benefits.
- Tracked competitor activities, products, services, and prices.
- Used customer insights to develop innovative sales strategies to increase sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Generated new leads through networking.
Cashier
Defy.
Tucker, GA
01.2018 - 01.2020
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Offered customers carry-out service at completion of transaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Conducted price checks for special orders or discounts as requested by customers.
- Welcomed customers, offering assistance to help find store items.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Nursing
Georgia Southern University
Statesboro, GA05-2025
High School Diploma -
Lakeside High School
Tucker, GA05-2020
Skills
- Able to speak more than 2 languages
- Logical thinking, good interpersonal and organizational skills, the ability to work well on a team and communicate well
- Strong organizational capabilities ,including high-profile marketing,strategic strategy, budgeting, new ideas, and vast experience designing innovative communications and communications techniques
- A thorough understanding of the media environment and how to build marketing campaigns that can increase influence and interaction
- Comfortable experimenting with innovative ideas and demonstrating high technical agility
- Dedicated to using collaboration to foster a positive workplace atmosphere
Timeline
Medical Receptionist
AICA orthopedics
08.2022 - 01.2025
Sales Specialist
AFA STAFFING
12.2020 - 01.2022
Cashier
Defy.
01.2018 - 01.2020
Bachelor of Science - Nursing
Georgia Southern University
High School Diploma -
Lakeside High School