Delivered end-to-end customer support in a high-volume retail environment, demonstrating patience and clear communication while troubleshooting technical issues.
Assessed customer needs, provided tailored solutions, and upheld premium service standards while collaborating with team members to maintain operational efficiency.
Patient Order Management Associate
Tactile Medical
Minneapolis, MN
07.2025 - 08.2025
Processed and validated patient orders in a regulated healthcare setting, ensuring accuracy, completeness, and insurance compliance.
Coordinated across internal teams to resolve documentation issues while meeting productivity and turnaround expectations.
Medical Receptionist II
Park Nicollet
Wayzata, MN
01.2025 - 04.2025
Served as a primary point of contact for patients, managing high-volume phone and in-person communications with professionalism and empathy.
Scheduled appointments and maintained accurate records using EPIC Systems in fast-paced clinical environments.
Help Desk Support Specialist
Data Recognition Corp
Maple Grove, MN
09.2024 - 10.2024
Provided technical assistance for software platforms, diagnosing issues and guiding users through troubleshooting steps.
Documented resolutions clearly and escalated complex cases appropriately.
CSR Specialist / RMA Processor & Sales Support
Celadon Systems
Burnsville, MN
04.2023 - 04.2024
Managed customer service inquiries, RMA processing, and repair coordination from intake through resolution.
Generated accurate quotes and maintained CRM records using Microsoft Dynamics while supporting sales and operations teams.
Licensed Insurance Producer
Allstate Insurance
Spring Hill, TN
06.2022 - 01.2023
Consulted with clients to assess insurance needs and recommend appropriate coverage.
Conducted policy reviews, handled inquiries, and ensured compliance while balancing performance goals and long-term relationships.
Tech Consultant
Target
Spring Hill, TN
11.2021 - 01.2022
Assisted customers with technology product selection, setup, and basic troubleshooting using a patient, consultative approach.
Supported inventory management and maintained organized sales areas.
Education
Bachelor of Science - Business and Managerial Economics