Wyatt DeSoto
Lubbock
Summary
Dedicated and solutions-focused professional with a strong background in IT support, healthcare operations, and recruitment. Known for excellent communication skills, task prioritization, and a consistent ability to adapt to diverse team environments and operational challenges.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
IT Support Specialist
Providence
Lubbock
02.2024 - Current
- Provided user support and issue resolution using diagnostic tools.
- Maintained comprehensive records of support activities and service agreements.
- Delivered high-quality call support with professionalism and technical accuracy.
- Diagnosed and resolved software and hardware issues efficiently.
- Assisted in troubleshooting network connectivity problems using diagnostic tools.
- Responded to help desk tickets, prioritizing and resolving requests promptly.
- Served as first point of contact for incoming technical service calls and emails.
Patient Care Technician
U.S. Renal Care
Lubbock
06.2023 - 02.2024
- Collaborated with healthcare teams to ensure top-tier patient care.
- Assisted in emergency situations to stabilize patients.
- Handled lab samples in compliance with strict protocols.
- Supported nurses by executing care plans and monitoring patient needs.
- Documented patient care information in electronic health records.
- Conducted safety rounds regularly to ensure safe environment for patients.
Lead Machine Operator
Texas Veterans Cemetery
Abilene
05.2021 - 07.2023
- Operated heavy machinery for cemetery maintenance and landscaping tasks.
- Managed daily workflow to ensure timely completion of operational tasks.
- Trained new employees on machine operation and safety protocols.
- Collaborated with team members to improve operational efficiency and processes.
- Assisted in scheduling maintenance for machinery and equipment upkeep.
Travel CNA
Aureus Medical
11.2016 - 05.2021
- Supported patients with daily living activities across various facilities.
- Assisted in physical therapy routines to enhance mobility.
- Prepared patients for medical appointments and activities.
- Monitored vital signs and recorded patient health data accurately.
- Provided direct patient care in various healthcare settings across the country.
- Monitored vital signs and reported changes to nursing staff promptly.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 10.2024 - 08.2025
High School Diploma - GED
Sierra Nevada High School
Reno, NVSkills
- Configuration Management
- Hardware & Software Troubleshooting
- System Enhancement & Optimization
- Network Administration
- Client & Team Relationship Building
- Technical support
- Ticket support system management
- Remote support
Languages
English, Native Proficiency
Timeline
Bachelor of Science - Information Technology
Southern New Hampshire University
10.2024 - 08.2025
IT Support Specialist
Providence
02.2024 - Current
Patient Care Technician
U.S. Renal Care
06.2023 - 02.2024
Lead Machine Operator
Texas Veterans Cemetery
05.2021 - 07.2023
Travel CNA
Aureus Medical
11.2016 - 05.2021
High School Diploma - GED
Sierra Nevada High School