William Grigss
The Colony,TX
Summary
I'm a proven leader and adaptable professional with extensive experience in flight coordination at Guardian Flight, where I enhanced operational efficiency and safety compliance. I significantly improved team performance and customer satisfaction. Skilled in multitasking and active listening, I consistently deliver results beyond expectations. I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Coordinator
Guardian Flight
07.2022 - Current
- Monitored industry trends closely to stay abreast of new technologies that could benefit the organization''s operations.
- Managed crew of fully qualified, properly rested professionals.
- Maintained detailed records of all flights coordinated, enabling accurate tracking of performance metrics over time.
- Mentored junior flight coordinators by sharing best practices and providing constructive feedback on their performance.
- Promoted a safety-first culture by conducting regular briefings, training sessions, and inspections as per company guidelines.
- Collaborated with maintenance teams to minimize downtime, resulting in fewer delays and cancellations.
Baker
Chip Cookies
08.2021 - 05.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
Passenger Service Agent
Prospect Airport Services
10.2020 - 06.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Monitored security and maintained operational protocols.
Cashier
Artic Circle
04.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Cyprus High School
Magna, UT06.2022
Skills
- Team Leadership Qualities
- Adaptability to Change
- Strong Decision-Making Abilities
- Conflict resolution techniques
- Flight safety awareness
- Flight Scheduling Experience
- Dispatching
- Time Management
- Attention to Detail
- Multitasking Abilities
- Active Listening
Certification
- Fema IS-100, 200, 700, 703, 800, 00005, ICS 300 and ICS 400 certified
- Civil Air Patrol General Emergency Qualification
- Civil Air Patrol General Radio Operations Qualified
Affiliations
- Civil Air Patrol
- FFA
Timeline
Flight Coordinator
Guardian Flight
07.2022 - Current
Baker
Chip Cookies
08.2021 - 05.2022
Passenger Service Agent
Prospect Airport Services
10.2020 - 06.2021
Cashier
Artic Circle
04.2020 - 10.2020
High School Diploma -
Cyprus High School
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