INDIYA MITCHELL
DeSoto
Summary
Dynamic Flight Coordinator with Medtrans, skilled in logistics management and compliance oversight. Proven ability to enhance operational efficiency and ensure safety in high-pressure environments. Adept at training staff and resolving complex issues, leveraging strong decision-making and attention to detail to optimize flight operations and improve patient transport experiences. Actively looking to pursue different opportunities that correlate directly to my future career goals, and I am open to broadening my spectrum within the workforce through experience.
Overview
3
3
years of professional experience
Work History
Flight Coordinator
Medtrans
Lewisville
12.2024 - Current
- Coordinated flight schedules for medical transport missions across multiple regions.
- Ensured compliance with safety regulations and operational procedures for air travel.
- Communicated with medical personnel to confirm patient pick-up and drop-off details.
- Managed logistics for aircraft maintenance and readiness prior to each flight.
- Collaborated with pilots and ground crews to optimize flight operations efficiently.
- Monitored weather conditions to assess flight safety and make real-time adjustments.
- Assisted in training new staff on operational protocols and communication standards.
- Monitored flight schedules and arrival and departure times to ensure punctuality.
- Maintained accurate records of aircraft movements, including arrivals, departures, ground time and delays.
- Scheduled crew members for upcoming flights based on availability and qualifications.
- Created manifests for each flight; verified weight restrictions and fuel requirements.
- I familiarized myself with basic medical terminology used by physicians during emergent and non-emergent flight requests.
- Utilized knowledge of medical terminology to accurately document information for the patient flight request due to all documentation being accessed as a legal document according to the FAA.
Customer Service Representative
Conduent
07.2024 - 12.2024
- Ensured compliance with company policies and procedures regarding technical support operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engage in monthly individual and group meetings, and weekly coaching sessions to review productivity and project areas of improvement, if necessary.
- Diagnosed software and hardware problems for effective troubleshooting.
- Assisted customers with technical issues via phone and email support.
- Educated users on product features and best practices during support calls.
- Served as first point of contact for incoming technical service calls and emails.
Customer Success Representative
Wells Fargo
Westlake
05.2023 - 05.2024
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Reconciled account statements on a monthly basis for accuracy.
- Prepared reports detailing banking activities such as transaction history, interest income earned.
- Issued debit cards and checks to customers upon request.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account inquiries and transaction processing.
- Maintained compliance with banking regulations and internal policies.
- Handled customer complaints, providing solutions to improve experience.
- Collaborated with team members to streamline banking operations and procedures.
- Opened new accounts and served existing customers based on individual financial needs.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
Education
High School Diploma -
Desoto High School
DeSoto, TX05.2018
Some College (No Degree) - Political Science
Texas Southern University
Houston, TXSkills
- Public safety as a first responder
- Complaint Handling
- Problem resolution
- Coordination with medical staff
- Data documentation
- Problem solving
- Attention to detail
- Training and mentoring
- Stress management
- Adaptability to change
- Emergency response preparedness
- Team leadership qualities
- Strong decision-making
- Quality assurance standards
- Safety oversight
- Teamwork and collaboration
- Reliability
- Phone etiquette
- Complaint resolution
- Dispatching
- Active listening
- Accounting
- Negotiation
Willing To Relocate
Tarrant County, TX
Harris County, TX
Timeline
Flight Coordinator
Medtrans
12.2024 - Current
Customer Service Representative
Conduent
07.2024 - 12.2024
Customer Success Representative
Wells Fargo
05.2023 - 05.2024
High School Diploma -
Desoto High School
Some College (No Degree) - Political Science
Texas Southern University