Brice Howard
McKinney,TX
Summary
Dynamic professional with extensive experience at Global Medical Response, excelling in flight dispatching and critical listening. Proven leadership in managing teams and enhancing operational efficiency, achieving 98% accuracy in documentation. Adept at problem-solving and maintaining confidentiality, committed to delivering exceptional service and support in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Flight Coordinator
Global Medical Response
Lewisville, TX
03.2024 - Current
- Understands medical terminology and adequately implements critical listening skills to accurately process air transport requests.
- Allocates air resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
- Assists in locating scenes of incidents and selecting the safest, fastest route to such scenes using all available locator aids.
- Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
Senior Game Advisor
GameStop
San Angelo, TX
10.2023 - 02.2024
- Assist Store Manager with all supervising activities.
- Drive store sales objectives and memberships to maintain #1 store in the region.
- Provide friendly and enthusiastic customer service to meet customer needs.
- Assist with store merchandising, inventory control, loss prevention, restocking, as well as cleanliness of the store.
- Open and close the store, including drawer and safe counts.
Administrative Chief (Human Resources Supervisor)
United States Marine Corps
San Angelo, TX
08.2020 - 01.2024
- Supervisor of a 6-man team that assisted over 600 individuals with customer service-related needs.
- Maintain high levels of confidentiality when handling personal information of individuals.
- Instruct team members on how to properly utilize identifiable information to assist individuals.
- Create and coordinate fitness regiments of over 100 members of the federal agency.
- Remain up to date on policies and procedures as they relate to our company and the federal government.
Sales Representative (Recruiter)
United States Marine Corps
Bensenville, IL
09.2017 - 08.2020
- Interacted with school officials and the local community by utilizing trained communication skills to offer detailed information.
- Screened, scheduled, and maintained records for 43 individuals joining the federal government.
- Regularly worked around objections and obstacles when working with the community and team members.
- Volunteered within the community for Veterans Day, Memorial Day, and Toys for Tots.
Administrative NCOIC (Human Resources Supervisor/Trainer)
United States Marine Corps
Quantico, VA
04.2014 - 09.2017
- Provided customer support to over 15,000 individuals located at Headquarters Marine Corps, Quantico, VA.
- Led a team of 15 to provide excellent clerical, financial, and travel support.
- Identified all issues and rectified them with 98% accuracy.
- Supervised, collected, and analyzed the submission of $2,500,000 in travel documentation for individuals with 100% accurate reporting.
Administrative Clerk (Human Resources Clerk)
United States Marine Corps
Okinawa, Japan
04.2012 - 04.2014
- Supported the operation of 134 members with personal data identification.
- Utilized corrected action with updates leading to a 94% completion and accuracy.
- Calculated and controlled over $300,000 for travel and distribution of personnel and equipment.
- Assisted Senior Leadership in developing and training schedules for over 100 members contributing to a 30% productivity and safety boost.
Education
General Studies – Associates -
American Military University
Charlestown, West Virginia01.2022
Skills
- Top secret security eligibility
- Case study research
- Record maintenance and screening
- Web-based computing
- Communication skills
- Problem solving
- Public relations
- Leadership abilities
- Decision making
- Critical listening
- Data analysis
- Project coordination
- Team leadership
- Effective communication
- Confidentiality maintenance
- Regulatory compliance
- Quality assurance standards
- Conflict resolution
- Dispatching operations
- Flight dispatching
- Teamwork and collaboration
Leadership Experience
I led teams and departments across projects. Strong problem-solving skills helped me spot issues early. I fixed them fast to keep work on track. Clear talks built trust and cut confusion. Leadership drove high performance and team unity.
Daily, I jumped into core tasks. Hands-on work showed my full commitment. I paired with staff from ground level to top roles. Close ties boosted output and solved roadblocks quick. This method cut delays by half in key drives. Everyone knew their part, thanks to open shares. Results spoke clear: smoother runs, happier crews.
Training And Awards
- Telecommunicator of the Year, 01/24
- Basic Recruiting Course, 01/17
- Junior Salesman of the Month, 01/18
- Top Salesman of the Month, 01/18
- Top Salesman of the Month, 01/19
- Career Advanced Course, 01/21
- Completion of Advanced Human Resources Course, 01/21
Timeline
Flight Coordinator
Global Medical Response
03.2024 - Current
Senior Game Advisor
GameStop
10.2023 - 02.2024
Administrative Chief (Human Resources Supervisor)
United States Marine Corps
08.2020 - 01.2024
Sales Representative (Recruiter)
United States Marine Corps
09.2017 - 08.2020
Administrative NCOIC (Human Resources Supervisor/Trainer)
United States Marine Corps
04.2014 - 09.2017
Administrative Clerk (Human Resources Clerk)
United States Marine Corps
04.2012 - 04.2014
General Studies – Associates -
American Military University