Wyatt Hans
Lone Tree,CO
Summary
I provide exceptional customer service and time management and elevated customer experience through efficient understanding of their needs. A friendly team player, I foster positive environments and build strong relationships, enhancing customer loyalty. Skilled in cash handling and attentive to detail, I consistently deliver results with effort to exceed expectations.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Centennial, CO
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Live Media Team Lead
Larkspur Church
Larkspur, CO
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals appropriately to their retention of skills.
Administrative Assistant
Encounter Church
Centennial, CO
07.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Colorado Early Colleges Castle Rock
Castle Rock, COArapahoe Community College
Littleton, COSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Exceptional customer service
Timeline
Barista
Starbucks
08.2024 - Current
Live Media Team Lead
Larkspur Church
03.2024 - Current
Administrative Assistant
Encounter Church
07.2022 - 03.2024
High School Diploma -
Colorado Early Colleges Castle Rock
Arapahoe Community College