Wyatt Hotchkiss
Cincinnati
Summary
To utilize the knowledge obtained during my Associate Degree program in Computer Network Administration (NETA) and continue to gain more experience in the field, while helping the company reach its goals in excellent customer service. Currently I'm working on getting my A+ certification thought CompTIA. I have completed all the book, labs, practice tests for core 1.
Overview
4
4
years of professional experience
Work History
Refurb technician
Keyme
Florence
01.2024 - 01.2025
- Repaired Kiosk
- Tested motherboards by making sure they turned on testing all ports.
- Tested control boards by check each port to make sure they function properly.
- Setup cradle point devices
Testing team
Comcast
Cincinnati
01.2023 - 01.2024
- Cradle Points e110 ATA’s FortiGate devices.
- Depot team, printed shipping labels and manifest.
- Dollar Tree team, setup sever racks, and wired them.
- Bulk configuration Switches, Waps, ATA’s SIM card activation.
Contracted deployment team
Communicare
Cincinnati
04.2023 - 05.2023
- Took apart desktops and laptops.
- Collected ram, fans, motherboards and screens.
- Installed updated Windows.
- Ran Cloud Strike.
- Updated chrome books and raspberry pies.
IT Helpdesk Assistant Coop
Cincinnati State
Cincinnati
01.2022 - 01.2023
- Provide assistance to the first line technology helpdesk support group, including students and staff with any technical issues.
- Restock printer supplies in the student computer labs.
- Work with students, faculty, and staff with password related problems.
- Assist individuals with setting up email on mobile devices.
- Partner with support group to resolve complex issues quickly.
- Assist on projects such as hardware/software deployments.
- Essential responsibilities
Lumber Associate
Home Depot
Cincinnati
01.2021 - 01.2022
- Committed to helping customers with a pleasant shopping experience.
- Assist customers find merchandise.
- Handle returns as needed.
- Restock materials when required.
- Unload delivery trucks.
Education
Associate Degree - Computer Network Administration
Cincinnati State Technical and Community College
05.2023
Skills
- Technical support
- Hardware installation
- Windows installation
- Network troubleshooting
- Cloud Strike
- Kiosk repair
- Motherboard testing
- Control board testing
- Device setup
- Device configuration
- System maintenance
- Documentation skills
- Team collaboration
- Customer support
- Train users
References
References available upon request.
Timeline
Refurb technician
Keyme
01.2024 - 01.2025
Contracted deployment team
Communicare
04.2023 - 05.2023
Testing team
Comcast
01.2023 - 01.2024
IT Helpdesk Assistant Coop
Cincinnati State
01.2022 - 01.2023
Lumber Associate
Home Depot
01.2021 - 01.2022
Associate Degree - Computer Network Administration
Cincinnati State Technical and Community College
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