Wyatt Johnson

• Azure Firewall SME - assisted in Azure Firewall Training refresh and assisting peers with questions and issue related to Azure Firewall.
• Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs
• Acquire & coordinate resources from other groups as needed to resolve customer issues
• Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved
• Share knowledge with other engineers and develop customer solutions efficiently
• Communicate technically complex information with Microsoft's customers via telephone, written correspondence, and electronic services
• Continually learn technologies and develop deep expertise in Microsoft products
• Apply that knowledge to real-world programming problems
• Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training

• Use trace analysis, source code, and other sophisticated debugging tools to

analyze problems and develop solutions to meet customer needs.

• Acquire & coordinate resources from other groups as needed to resolve

customer issues.

• Manage hot issues by setting customer expectations, devising action plans,

and professionally communicating to all parties involved.

• Communicate technically complex information with Microsoft’s customers via

telephone, written correspondence, and electronic services.

• Analyzes information systems security baseline settings documentation
• Performs administration duties on Symantec Endpoint Protection
• Scans software new to the company for vulnerabilities for approval to use by everyone
• Builds scripts to be used by automated tools to scan remote endpoints for configuration settings
• Performs post-patching vulnerability scans on a task basis assigned through Service Now
• Maintains and improves knowledge of information security technology and trends

• Provide tech support to teachers, staff, and students
• Assist in setting up technology in new schools
• Diagnose, fix, and document recurring issues
• Assist Network engineers with building level networking

• Provide software, hardware, and networking support for end users while providing the best customer service possible
• Answer service related questions and escalate to the appropriate team if needed
• Create documentation on issues or clients
• Help with in-house IT services from computer setups to network troubleshooting

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.