Wyatt Kelley
Clearwater,FL
Summary
Operations Manager
- Project Delivery: Spearheaded the successful deployment and activation of 10,000+ smart home and security accounts across residential and commercial sectors.
- Team Leadership: Managed a team of field technicians, optimizing scheduling, quality control, and adherence to safety and compliance standards.
- Operational Scaling: Streamlined installation workflows to increase daily completion rates while maintaining high client satisfaction scores.
Security / Smart Home Technician
- Technical Execution: Personally installed, programmed, and configured 1,500+ integrated security systems.
- System Integration: Expertly deployed intrusion alarms, CCTV surveillance, access control, smart lighting, and centralized automation hubs.
- Client Offboarding: Educated users on system operations, mobile app synchronization, and troubleshooting, ensuring zero-defect handovers.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Technician
Vivint
04.2015 - Current
- Led installation and maintenance of security systems, ensuring optimal performance and customer satisfaction.
- Trained and mentored junior technicians, enhancing team productivity and technical skills.
- Streamlined service processes, reducing response times and improving service delivery efficiency.
- Conducted regular quality checks on installations, ensuring compliance with safety regulations and company standards.
- Resolved complex technical issues, providing effective solutions to improve customer experience.
- Implemented inventory management practices, optimizing resource allocation and reducing waste.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
Education
High School Diploma -
Washburn Academy
Clearwater, FL01.2012
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Mechanical aptitude
- Quality control
- Troubleshooting
- Works Well Under Pressure
- Tech-Savvy
- Power Tools and Equipment
- Written/Verbal communication
- System installation
Certification
Burglar Alarm Systems: Agent State of Florida
Fire Marshal License: State of Ohio
Business of Installing, Servicing or Maintaining Security or fire: State of New York
Burglar/Fire Registered Employee: state of South Carolina
Security Alarm Contractor: State of Michigan
Timeline
Lead Technician
Vivint
04.2015 - Current
High School Diploma -
Washburn Academy