Overview
Work History
Education
Skills
Timeline
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Wyatt King

Draper,United States

Overview

19
19
years of professional experience

Work History

Customer Success Manager

Huckabuy
Park City, UT
03.2022 - Current
  • Monitor metrics and develop actionable insights to improve efficiency and performance
  • Create support strategies to increase customer retention
  • Handle onboarding calls implementing software and resolve any technical questions
  • Recommend changes, improvements or enhancements in products to product development team based on customer feedback.

Customer Success Manager

Impartner Software
South Jordan, UT
09.2021 - 03.2022
  • Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates
  • Created customer support strategy to increase customer retention
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy

Technical Account Manager

Impartner Software
South Jordan, UT
02.2020 - 09.2021
  • Provided technical troubleshooting and problem solving for clients with installed software/system issues
  • Collaborated with and execute projects involving developer and engineering teams
  • Engaged in tool and process improvements to streamline customer success activities and
    services

Associate Front End Developer

Overstock.com
Midvale, UT
01.2018 - 02.2019
  • Utilized React based architecture with extensive use of GIT
  • Enhanced, maintained, and adapted existing product pages to meet product and online market
    needs
  • Created mobile responsive web pages using HTML, CSS, and SCSS
  • Wordpress and PHP to create user content for SEO

Associate Product Manager

Overstock.com
Midvale, UT
03.2015 - 01.2018
  • Collaborated cross-functionally with development teams, marketing, SEO, and sales teams to execute company initiatives
  • Leveraged A/B testing for future product site enhancements
  • Developed and utilized customer data using search term analysis via omniture tracking
  • Created, managed, and executed business logic to continually enhance website experience

Website Content Coordinator

Overstock.com
Cottonwood Heights, UT
05.2011 - 04.2015
  • Tested multiple search engine platforms and creating business rules for Solr, Adobe, and Google
  • Spent extensive time digging into search term related data through Omniture to optimize user
    experience on site

Music Manager

Barnes And Noble
Murray, UT
09.2002 - 04.2011
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Technical Certification - Full Stack Web Developer

Dev Mountain
Lehi, UT
09.2019

Skills

  • Interpersonal Communication
  • Product Roadmapping
  • Rallying Cross Functional Teams
  • A/B Testing
  • Team Leadership
  • HTML/CSS
  • Data and Customer Analytics
  • Technical Issues Analysis
  • Salesforce CRM Experience
  • Client Service Optimization
  • Training and Mentoring
  • Search Engine Optimization

Timeline

Customer Success Manager

Huckabuy
03.2022 - Current

Customer Success Manager

Impartner Software
09.2021 - 03.2022

Technical Account Manager

Impartner Software
02.2020 - 09.2021

Associate Front End Developer

Overstock.com
01.2018 - 02.2019

Associate Product Manager

Overstock.com
03.2015 - 01.2018

Website Content Coordinator

Overstock.com
05.2011 - 04.2015

Music Manager

Barnes And Noble
09.2002 - 04.2011

Technical Certification - Full Stack Web Developer

Dev Mountain

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Wyatt King