Wyatt King
Draper,United States
Overview
19
19
years of professional experience
Work History
Customer Success Manager
Huckabuy
Park City, UT
03.2022 - Current
- Monitor metrics and develop actionable insights to improve efficiency and performance
- Create support strategies to increase customer retention
- Handle onboarding calls implementing software and resolve any technical questions
- Recommend changes, improvements or enhancements in products to product development team based on customer feedback.
Customer Success Manager
Impartner Software
South Jordan, UT
09.2021 - 03.2022
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates
- Created customer support strategy to increase customer retention
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
- Identified sales opportunities by assessing environment and devising and implementing winning strategy
Technical Account Manager
Impartner Software
South Jordan, UT
02.2020 - 09.2021
- Provided technical troubleshooting and problem solving for clients with installed software/system issues
- Collaborated with and execute projects involving developer and engineering teams
- Engaged in tool and process improvements to streamline customer success activities and
services
Associate Front End Developer
Overstock.com
Midvale, UT
01.2018 - 02.2019
- Utilized React based architecture with extensive use of GIT
- Enhanced, maintained, and adapted existing product pages to meet product and online market
needs - Created mobile responsive web pages using HTML, CSS, and SCSS
- Wordpress and PHP to create user content for SEO
Associate Product Manager
Overstock.com
Midvale, UT
03.2015 - 01.2018
- Collaborated cross-functionally with development teams, marketing, SEO, and sales teams to execute company initiatives
- Leveraged A/B testing for future product site enhancements
- Developed and utilized customer data using search term analysis via omniture tracking
- Created, managed, and executed business logic to continually enhance website experience
Website Content Coordinator
Overstock.com
Cottonwood Heights, UT
05.2011 - 04.2015
- Tested multiple search engine platforms and creating business rules for Solr, Adobe, and Google
- Spent extensive time digging into search term related data through Omniture to optimize user
experience on site
Music Manager
Barnes And Noble
Murray, UT
09.2002 - 04.2011
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Technical Certification - Full Stack Web Developer
Dev Mountain
Lehi, UT09.2019
Skills
- Interpersonal Communication
- Product Roadmapping
- Rallying Cross Functional Teams
- A/B Testing
- Team Leadership
- HTML/CSS
- Data and Customer Analytics
- Technical Issues Analysis
- Salesforce CRM Experience
- Client Service Optimization
- Training and Mentoring
- Search Engine Optimization
Timeline
Customer Success Manager
Huckabuy
03.2022 - Current
Customer Success Manager
Impartner Software
09.2021 - 03.2022
Technical Account Manager
Impartner Software
02.2020 - 09.2021
Associate Front End Developer
Overstock.com
01.2018 - 02.2019
Associate Product Manager
Overstock.com
03.2015 - 01.2018
Website Content Coordinator
Overstock.com
05.2011 - 04.2015
Music Manager
Barnes And Noble
09.2002 - 04.2011
Technical Certification - Full Stack Web Developer
Dev Mountain