Wyatt Poeverlein
Customer Support Representative
Lawrence,KS
Summary
Background in more intensive customer service and manufacturing roles bringing to the table a lifetime of computer and social skills, with a penchant for learning new things. Enhances client and coworker experiences by providing research and problem solving. A calm, steady presence in the face of emergencies.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Customer Service Representative
Maximus Federal Services
12.2022 - 04.2025
- Handled claims and beneficiary services for Medicare, handling multiple calls at once between the beneficiary, other government and insurance entities, and support coworkers like my supervisor and IT specialists.
- Guided beneficiaries through their benefits. Explaining any and all possible costs and guidelines that might affect them while maintaining a polite, positive, and proactive approach to handling concerns or complaints.
- Navigated complex account and scripting systems while on calls with up to 4 different other agents from other government or insurance groups and the beneficiary at the same time.
Manufacturing Operator
Amarr Entrematic
12.2019 - 11.2022
- Operated heavy cutting machinery to cut windows in completed garage door segments, created and modified Digital plans for different sizes and shapes of windows, including custom orders.
- Beat the monthly production record by 10 doors.
Screen Printer
Blue Collar Press
05.2017 - 12.2019
- learned and practiced multiple different printing techniques, including sublimation, tie-die, silk screen, and UV printing.
- handled custom orders for well known artists like yung gravy, david duchovny, josh ritter, and more.
- extreme attention to detail insured that misprinted apparel was kept to a minimum.
Education
No Degree - Emergency Medicine
Johnson County Community College
Overland Park, KS 05.2001 -
GED -
Johnson County Community College
Overland Park, KS 05.2001 -
Skills
Research and analysis
Data entry techniques
Customer service
Pre-hospital care
Patient stabilization
Emergency management
CPR and first aid
Patient relations
Certification
Basic life support - American Heart Association
Timeline
Basic life support - American Heart Association
08-2024
CPR - American Heart Association
07-2024
First Aid - American Heart Association
07-2024
Incident Command System 100 and 700 - FEMA
05-2024
WMD/Terrorism awareness for first responders - Texas A&M Engineering
05-2024
Customer Service Representative
Maximus Federal Services
12.2022 - 04.2025
Manufacturing Operator
Amarr Entrematic
12.2019 - 11.2022
Screen Printer
Blue Collar Press
05.2017 - 12.2019
No Degree - Emergency Medicine
Johnson County Community College
05.2001 -
GED -
Johnson County Community College
05.2001 -