Wyatt Robach
Commerce,GA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Meter Technician
Gwinnett County Water Resources
Lawrenceville, GA
01.2024 - Current
- Streamlined workload by effectively organizing and prioritizing daily tasks as well as used personal company truck, computer, and cellphone to complete daily tasks.
- Maintained detailed records of work completed, ensuring accurate documentation for future reference.
- Optimized meter reading processes with thorough data collection and analysis practices.
- Performed comprehensive testing on newly installed meters to ensure their functionality before use.
Consumer Small Business Banker
Wells Fargo
San Antonio, TX
- 01.2023
- Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone
- Customer complaint resolution, leveraging emotional intelligence
- Conducted and/or assisted with international wire transfers, domestic wire transfers, global remittances, bank to bank transfers, basic internal transfers, Zelle payments and registry
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Regularly receive direction from management, escalate questions and refer more difficult issues to Sr
- CSR
- Express empathy when helping our customers as you correct their issues
- Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
- Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information
- Accomplishments - Selected amongst supervisor group to be our "Quality Assurance Leader" which included going over risk managements subjects during our weekly management routines.
Utility Locator
USIC
Buford, GA
- 01.2022
- Independently work in the field using company-provided vehicle, utilizing state-of-the-art ticket and claims management systems to ensure clear and complete mark-out services for the excavator or property owner at the work site
- Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems
- Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate
- Face to Face customer service to include scheduling, re scheduling, resolving general inquires, and escalating complaints.
Construction Layout
Savvedra & Son Inc.
Commerce, GA
01.2019 - 01.2022
- General knowledge of means and methods of concrete construction
- Plans, sets up, and maintains layout control for assigned construction projects
- Establishes building corners and permanent reference points to allow back checks of building location
- Lays out column center lines and wall locations to verify correct placement of work
- Sets and maintains benchmarks and control lines on each floor for use in layout, and verify that workers are using proper elevations and control lines and verify existing benchmark elevations
- Conducted conversions from architecture blue prints to feet and inches to complete layout.
Education
Diploma -
East Jackson Comprehensive High School
01.2018
Skills
- Quick Adaptability
- Diagnostic Skills
- Safety awareness
- Accurate record keeping
- Customer Service
- Appointment Scheduling
- Leadership Skills
Certification
- CDL
- Subcontractor Awareness
- CPR Certification
Timeline
Meter Technician
Gwinnett County Water Resources
01.2024 - Current
Construction Layout
Savvedra & Son Inc.
01.2019 - 01.2022
Consumer Small Business Banker
Wells Fargo
- 01.2023
Utility Locator
USIC
- 01.2022
Diploma -
East Jackson Comprehensive High School
- CDL
- Subcontractor Awareness
- CPR Certification