Wyatt Waldron
Logan,Utah
Summary
Detail oriented Quality Control Inspector recognized for high accuracy and efficiency in task completion. Possess specialized skills in defect identification, compliance monitoring, and process improvement strategies. Excel using critical thinking, problem-solving, and communication to ensure products meet stringent quality standards.
Overview
11
11
years of professional experience
Work History
Audit / Quality Inspection
Conservice Utility Experts
01.2023 - 11.2024
- Performed quality control on utility bills processed into the system by other associates in the data entry and harvesting process.
- Researched and documented the root cause of irregular bills for customer review.
- Resolved customer billing concerns and billing errors with utility providers.
- Evaluated operational efficiency by reviewing current systems, processes, documents, records.
- Reviewed client data for accuracy and completeness in accordance with Generally Accepted Accounting Principles.
Customer Service Representative
Integra Financial Services
04.2022 - 12.2022
- Receive incoming and make outgoing phone calls regarding personal installment loans
- Assist in maintaining a PCI compliant work space and documenting customer interactions following PCI guidelines
- Troubleshoot and assist customers with online issue occurring on the self service website
- Understand the process and policies in place to protect the company from legal and financial issues while trying to best help customers within these policies
Youth Mentor
Logan River Academy
07.2021 - 04.2022
- Guiding and chaperoning a small dorm of students through their day including to and from school classes, during after school activities, and off campus trips
- Help special needs students keep a schedule and process their emotions in healthy and productive ways
- Resolve disputes with students and if needed remove them from escalated situations so that they can calm down before returning to the dorm
- Document and report details of students behavior from throughout the day to keep management informed of therapy progress by the students
Phone operator and claims resolution specialist
ACT
01.2019 - 06.2021
- Perform customer service inquiries working with clients over the phone to address concerns and questions for consumer level Bank accounts
- Continuously review and Stay updated on Government regulations, state laws, and PCI compliance
- Listen to Client complaints and file charge disputes based on client's descriptions of transactional errors
- Track, Investigate and document Cases through multiple Programs in compliance with bank and VISA / Mastercard standards
- Consider both Client and Merchant Arguments and evidence to provide Clear fact based decisions that abide by Government laws and regulations
Production Associate / quality inspector
TTM Technologies
08.2017 - 10.2018
- Performed regular quality checks to assure the products meet required standards
- Identified and discerned the cause of quality issues with product
- Communicated quality issues with other employees quickly and effectively
- Maintained detailed records of jobs and product that passed through the area
- Worked efficiently under time constraints and met all expected goals
- Cleaned and removed solder mask from panels using developing chemicals
Installation Technician
Bison Floors
06.2017 - 08.2017
- Cooperated with a team to efficiently complete tasks under time constraints
- Installed several different types of sports floors within time constraints (padded, vinyl, resin pours)
- Safely handled and disposed of dangerous chemicals
- Performed under extended shifts averaging 10-12 hours a day, often traveling with short notice
Machinery Operator
Horton Farms
06.2013 - 10.2016
- Operated advanced farm machinery (swathers, tractors, balers) for multiple harvests per year
- Adapted to perform a variety of different work tasks from day to day
- Knowledge of job safety procedures, including use of Personal Protective Equipment
- Knowledge in basic auto-mechanics, machine electrical systems and daily maintenance procedures
- Trained new employees on basic machine operations and safety procedures
- Performed in all-night/on-call situations, often working independently
Education
Two year mechatronics degree - mechatronics
Linn Benton University
Albany, Oregon08.2016
High School Diploma -
North Lake High School
Silver Lake, Oregon06.2016
Skills
- Regulatory compliance
- Continuous improvement strategies
- QA documentation
- Quality assurance experience
- Quality control tests
- Attention to detail
- Complaint investigation
- Documentation review
- Recordkeeping
- Production experience
- Safety protocols
- Measurement techniques
- Compliance enforcement
- Visual inspections
- Inspection protocols
- Calibration techniques
- Equipment calibration
References
References available upon request.
Timeline
Audit / Quality Inspection
Conservice Utility Experts
01.2023 - 11.2024
Customer Service Representative
Integra Financial Services
04.2022 - 12.2022
Youth Mentor
Logan River Academy
07.2021 - 04.2022
Phone operator and claims resolution specialist
ACT
01.2019 - 06.2021
Production Associate / quality inspector
TTM Technologies
08.2017 - 10.2018
Installation Technician
Bison Floors
06.2017 - 08.2017
Machinery Operator
Horton Farms
06.2013 - 10.2016
Two year mechatronics degree - mechatronics
Linn Benton University
High School Diploma -
North Lake High School
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