Wyatt Rucker
Finance Team Lead & Data Analyst
Gainesville,FL
Summary
Technically fluent operations and data professional with 5+ years of experience managing complex vendor relationships, driving cross-functional programs, and translating business needs into scalable solutions. Proven track record of owning external partner accounts end-to-end, resolving escalations, and delivering measurable outcomes — including $1.4M in recovered revenue and a 306% YoY improvement. Experienced in healthcare and insurance software verticals (Workers' Compensation, Medical Billing, Claims Management). Adept at executive communication, stakeholder alignment, and building trusted advisor relationships across Finance, IT, and Operations. Seeking a Customer Success Manager (CSM) role where technical depth and relationship-driven delivery create lasting client impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Team Lead & Data Analyst
Sedgwick – Careworks
10.2022 - Current
- Strategic Vendor & Account Management: Served as the primary, high-touch point for external software vendor Acculmage — a critical billing intake platform — managing the full relationship lifecycle including issue escalation, enhancement requests, and executive communications with Director and VP-level stakeholders.
- Cross-Functional Technical Liaison: Acted as the strategic bridge between Finance, internal IT, and Acculmage engineers; translated operational business needs into technical specifications to scope, test, and deploy new system enhancements and database optimizations — a core CSM motion in a B2B software environment.
- Platform Health & Issue Resolution: Proactively monitored platform performance, performed root-cause analysis on system bugs, and coordinated directly with engineering teams to resolve data integrity issues, maintaining maximum operational uptime for a high-volume billing pipeline.
- Revenue Optimization & ROI Reporting: Audited and optimized a vendor recovery framework using data-driven tracking, resulting in $1.4M in recovered returns in 2025 — a 306% YoY increase. Engineered an end-to-end SSRS reporting infrastructure using SQL, boosting system deployment speed by 5x and publishing 30+ reporting models in a single quarter.
- Program Ownership & User Onboarding: Orchestrated the full reconciliation architecture and deployment for a corporate card program managing $40K+ in monthly volume; authored training materials and successfully onboarded 60+ corporate users — demonstrating ownership of implementation, change management, and adoption.
- Process Automation & Integrations: Spearheaded critical platform transitions including the Jopari ProPay 2.0 Integration; engineered complex SQL scripts for RPA bot interface interactions to deliver automated data solutions, reducing manual processing overhead.
- Executive Coverage & Team Leadership: Functioned as interim lead for the Director during absences — driving high-level project scoping, directing multi-team decision-making, and managing daily operations across Finance and IT functions.
- Managed Care & Workers’ Compensation cost-containment platform; medical billing, claims management, and provider network software
Senior Collections Analyst
Orchid Medical (acquired by Sedgwick in 2022)
02.2022 - 09.2022
- Account Resolution & Escalations: Managed complex account portfolios across commercial and enterprise insurance carriers; collaborated directly with corporate insurance review boards to negotiate, overturn, and satisfy account appeals
- Workers’ Compensation medical cost-containment; billing, collections, and insurance carrier account management
Billing & Collections Analyst
Orchid Medical (acquired by Sedgwick in 2022)
01.2021 - 01.2022
- Portfolio Compliance & Risk Management: Reviewed and audited high-volume claim portfolios to ensure strict compliance with regional and national Workers’ Compensation regulatory guidelines, safeguarding account accuracy prior to multi-channel distribution to national carriers (including large enterprise accounts).
- Workers’ Compensation medical cost-containment; billing, collections, and insurance carrier account management
Accounts Payable Analyst
Orchid Medical (acquired by Sedgwick in 2022)
08.2020 - 12.2020
- B2B Client Communications: Managed billing relationships with medical providers regarding account invoice statuses; resolved transactional discrepancies and tracked corporate purchase orders, establishing foundational skills in client-facing account management.
- Workers’ Compensation medical cost-containment; billing, collections, and insurance carrier account management
Education
Bachelor of Arts - Music; Minor in Psychology
University of Central Florida (UCF)
Orlando, FL12-2017
Skills
- Client & Account Management: Vendor Relationship Ownership, Executive Stakeholder Communication (C-Suite, VP, Director-level), Escalation Management, QBR/EBR Preparation, Trusted Advisor Development
- Customer Success Alignment: Onboarding & Training (60 corporate users), Process Documentation, Adoption Programs, Renewal-Risk Mitigation, Cross-Functional Coordination
- Data & Analytics: SQL, Power BI, SSRS, Advanced Excel (Power Query, Pivot Tables), KPI Tracking, ROI Reporting
- Process & Systems: Power Automate, Jira, Azure DevOps, Visual Studio, Visio, RPA Automation, System Architecture Mapping
- Industry Verticals: Healthcare, Workers' Compensation & Medical Billing, Insurance Claims (National & Regional Carriers), Financial Services
Certification
Google Data Analytics Professional Certificate
Timeline
Google Data Analytics Professional Certificate
05-2023
Financial Team Lead & Data Analyst
Sedgwick – Careworks
10.2022 - Current
Senior Collections Analyst
Orchid Medical (acquired by Sedgwick in 2022)
02.2022 - 09.2022
Billing & Collections Analyst
Orchid Medical (acquired by Sedgwick in 2022)
01.2021 - 01.2022
Accounts Payable Analyst
Orchid Medical (acquired by Sedgwick in 2022)
08.2020 - 12.2020
Bachelor of Arts - Music; Minor in Psychology
University of Central Florida (UCF)