Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wykeria Jackson

Selma,AL

Summary

Accomplished Customer Service Specialist adept at thriving in fast-paced environments through effective prioritization and multitasking. Recognized for successfully managing escalated support issues and collaborating with teams to achieve shared goals. Extensive experience in handling large volumes of inbound calls while maintaining high levels of customer satisfaction. Expertise in CRM systems, along with superior active listening and multitasking abilities..

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Teleperformance
Montgomery, Alabama
12.2022 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Identified customer needs and provided appropriate solutions.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Provided customer service support to customers over the phone and by email.
  • Performed account maintenance activities such as updating client information in databases.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Alorica
Remote, AL
01.2020 - 11.2022
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Selma High School
Selma, AL
05-2018

Skills

  • Problem solving
  • Customer relationship management
  • Time management
  • Billing adjustments
  • Account maintenance
  • Problem resolution
  • Call center procedures
  • Call escalation
  • Multi-line phone talent
  • Order processing
  • De-escalation techniques
  • Verbal and written communication

Timeline

Customer Service Representative

Teleperformance
12.2022 - Current

Customer Service Representative

Alorica
01.2020 - 11.2022

High School Diploma -

Selma High School

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