WyKeshia Coleman

• Managed 20-30 tax submissions per day and made sure all information complied with regulations.
• Maintained thorough and current understanding of applicable tax laws.
• Worked with over 500 individuals, trusts and companies per year to manage tax compliance and reporting needs.
• Reviewed financial statements for accuracy and integrity.
• Reconciled and produced federal and state tax documents for private business and customers.
• Maintained compliance by adhering to current tax laws and regulations.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Identified potential audit red flags to minimize risk of IRS audits.
• Researched complex tax issues utilizing online resources and professional tax software.
• Assessed client tax situations to determine best filing options.
• Offered clients recommendations to reduce tax liabilities.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Developed tax plans and projections to help clients meet objectives.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Monitored security to protect employees, customers and property.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Answered employee requests and questions related to benefits and compensation.
• Created job descriptions and posted on various websites to attract new candidates within target market.
• Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
• Conducted pre-employment tests and in-person interviews.
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
• Facilitated completion of benefit-related paperwork to provide eligible employees with benefit overviews.
• Filed employee paperwork in compliance with state and federal regulations.
• Entered information for up to 50 employees per day into Owner created database.
• Held orientation for up to 50 new personnel every two to three weeks.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Liaised between multiple business divisions to improve communications.

• Managed tax submissions and made sure all information complied with regulations.
• Maintained thorough and current understanding of applicable tax laws.
• Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
• Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
• Assisted in managing audits of federal and state income tax and state and local filings.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Maintained compliance by adhering to current tax laws and regulations.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Analyzed financial records to verify accuracy of tax returns.
• Identified potential audit red flags to minimize risk of IRS audits.
• Researched complex tax issues utilizing online resources and professional tax software.
• Assessed client tax situations to determine best filing options.
• Offered clients recommendations to reduce tax liabilities.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Developed tax plans and projections to help clients meet objectives.