Shandriqua Wilder
Hockley,TX
Summary
Talented tax preparation professional with expertise in completing returns accurately and efficiently. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Energetic Medicare Sales Representative with comprehensive knowledge of Medicare Parts A, B and D plans. Offering 3 years of experience selling individual health plan products and services. Goal-oriented and motivated professional commended.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tax Preparer
Royalty Tax Services
Prairie View
01.2021 - Current
- Prepare precise tax returns for a variety of clients, maintaining strict adherence to current tax laws and safeguarding confidential information.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
CSR - Customer Service Representative
ResultsCX
Remote
10.2023 - 01.2024
- Provided comprehensive assistance for employee insurance enrollment, ensuring clear understanding and efficient completion of necessary processes.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Resolved customer complaints and concerns in a timely manner.
- Followed up with customers via telephone or email to ensure that their needs were met.
CSR - Customer Service Representative
The Connection Inc.
Indianapolis, IN
06.2023 - 10.2023
- Delivered outstanding customer service by promptly addressing inquiries and resolving issues, achieving high levels of customer satisfaction.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
Customer Service Representative (CSR)
iQor
Houston, TX
08.2022 - 11.2022
- Guided clients through insurance enrollment processes, ensuring clarity and comprehensive support.
- Reviewed applications to verify accuracy and completeness of information provided.
- Created and maintained a database to track enrollment status of applicants.
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
- Coordinated with internal departments on complex cases that require additional follow-up or action.
Home Health Care Aide
Prime Healthcare Services
Hempstead, TX
07.2017 - 04.2021
- Formulated comprehensive care plans, encompassing daily routines, dietary regimens, and exercise protocols, to enhance patient well-being.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University-Online
Colorado Springs, CO04.2024
Associate of Applied Science - Health Administration
Colorado Technical University-Online
Colorado Springs, CO12.2023
High school diploma -
Hempstead High School
06.2010
Skills
Medication Administration
- Home Care
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Accounts Receivable
- Auditing
- Citrix
- Salesforce
- Salesforce Marketing Cloud
- Financial Statement Preparation
- GAAP
- Pricing
- Customer service
- Hipaa Protocol Adherence
- Benefits Verifications
- Feeding Assistance Specialist
- Hipaa Compliance Certification
- Hipaa Understanding
- Call Routing
Certification
- CPA
- CPR Certification
Timeline
CSR - Customer Service Representative
ResultsCX
10.2023 - 01.2024
CSR - Customer Service Representative
The Connection Inc.
06.2023 - 10.2023
Customer Service Representative (CSR)
iQor
08.2022 - 11.2022
Tax Preparer
Royalty Tax Services
01.2021 - Current
Home Health Care Aide
Prime Healthcare Services
07.2017 - 04.2021
Bachelor of Science - Criminal Justice
Colorado Technical University-Online
Associate of Applied Science - Health Administration
Colorado Technical University-Online
High school diploma -
Hempstead High School
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