Wykisha Celestine
Foley,AL
Summary
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over a year. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Positive and upbeat knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
8
8
years of professional experience
Work History
Crew Member
Zaxbys
Foley, AL
08.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Customer Service Representative
Pizza Hut
Foley, MO
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Shift Supervisor
Wendys Fast Food
Foley, AL
11.2021 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Reinforced rules to promote superior employee performance.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Prep Cook
Lulus
Gulf Shores, AL
03.2017 - 11.2020
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Helped train and develop new talent.
- Handled basic reductions and parboiling without supervision.
Education
Some College (No Degree) -
Miles College
Fairfield, ALHigh School Diploma -
Foley High School
Foley, AL05.2013
Skills
- Budget Adherence
- Problem-Solving
- Coordinating Daily Operations
- Continuous Improvement
- Documentation and Reporting
- Team Collaboration and Leadership
- Verbal and Written Communication
- Staff Supervision
- Performance Monitoring
- Active Listening
- Relationship Building
- Decision Making
- Customer Service
- Flexible Schedule
Education and Training
other,other
Timeline
Crew Member
Zaxbys
08.2024 - Current
Customer Service Representative
Pizza Hut
03.2024 - Current
Shift Supervisor
Wendys Fast Food
11.2021 - Current
Prep Cook
Lulus
03.2017 - 11.2020
Some College (No Degree) -
Miles College
High School Diploma -
Foley High School