Summary
Overview
Work History
Education
Timeline
Generic

Wylanda Barnett

Moss Point,MS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Work From Home Agent

Blue Cross Blueshield of Michighan
05.2022 - Current
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

Cashier

Walmart
08.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Supervisor

Ollie's Bargain Outlet
06.2020 - 03.2021
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.

Shift Manager

Checkers and Rally's Restaurants
10.2018 - 08.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Call Center Representative

Alorica
08.2016 - 10.2018
  • Enrolled Clients in Medicare Parts A and B in a inbound Call Center setting.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Electrician

Huntington Ingalls Industries
01.2014 - 07.2016
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.

Customer Service Associate Cashier

Kohls Department Store
07.2011 - 08.2013
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma -

Moss Point High School
Moss Point, MS

Medical Assisting

Coastal Medical Training Institution
Online

Timeline

Work From Home Agent

Blue Cross Blueshield of Michighan
05.2022 - Current

Cashier

Walmart
08.2021 - 03.2022

Sales Supervisor

Ollie's Bargain Outlet
06.2020 - 03.2021

Shift Manager

Checkers and Rally's Restaurants
10.2018 - 08.2019

Call Center Representative

Alorica
08.2016 - 10.2018

Electrician

Huntington Ingalls Industries
01.2014 - 07.2016

Customer Service Associate Cashier

Kohls Department Store
07.2011 - 08.2013

Diploma -

Moss Point High School

Medical Assisting

Coastal Medical Training Institution

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Wylanda Barnett