Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Wymia Baker

Houma,LA

Summary

Experienced Teller bringing great financial and customer service knowledge from fast-paced bank settings. Offers professional attitude. Consistently recognized for "service with a smile" mentality. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Teller

Synergy Bank
01.2023 - Current
  • Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Maintained friendly and professional customer interactions.
  • Present positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring continuous customer experience.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided customer records, account statements and copies of checks.
  • Received loan and utility payments, sending funds to correct destinations.
  • Counted, verified and handled bank deposits.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Developed strong relationships with customers through exceptional service, presenting loyalty and trust.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Behavioral Therapist

Cusps and Capabilities LLC
08.2022 - Current
  • Providing direct care to clients in one-on-one or group therapy setting
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
  • Observed and monitored client behavior and responses to treatment.

Sales Associate

Dillard's
11.2021 - 08.2022
  • Greeting and interacting with customers, helping obtain appropriate purchases through suggestive selling, and correctly cashing out final selections
  • Updating customers on new products as well as recent development/changes in trends
  • Restocking and putting away merchandise
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Processing returns according to store's policy
  • Operating cash register making change correctly
  • Helping customers find merchandise throughout store, handle their concerns, and provide information on upcoming promotions.
  • Built relationships with customers to encourage repeat business.

Customer Service Manager

Rouses Supermarket
06.2018 - 03.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Processing orders and transactions
  • Counting the total amount of cash in the drawer, adding check, credit, and debit transactions, and recording everything on a special balance sheet
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervising day-to-day operations in the customer service department.

Caregiver

Legacy Nursing and Rehabilitation
08.2019 - 10.2019
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Offered companionship and kindness to elderly patients.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.

Behavioral Therapist

Barney & Baby Bops Daycare
08.2017 - 05.2018
  • Helping assist clients with lot of learning development activities.
  • Assisting special needs children with certain behaviors struggled with.
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Implemented behavioral intervention plans created by clinical supervisors.
  • Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.

Education

2 years of college sophomore in Business Administration -

Fletcher Technical Community College
Houma, LA
04.2020

High school diploma -

H. L. Bourgeois High School
Houma, LA
05.2019

Skills

  • Banking
  • Goal-oriented focus
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Positive
  • Customer relationship development
  • Customer Service
  • Reliable and Responsible
  • Cash handling and management
  • Behavioral Therapy

Assessments

  • Customer service, Familiar, 07/01/22, Identifying and resolving common customer issues
  • Administrative assistant/receptionist, Completed, 07/01/22, Using basic scheduling and organizational skills in an office setting

Timeline

Teller

Synergy Bank
01.2023 - Current

Behavioral Therapist

Cusps and Capabilities LLC
08.2022 - Current

Sales Associate

Dillard's
11.2021 - 08.2022

Caregiver

Legacy Nursing and Rehabilitation
08.2019 - 10.2019

Customer Service Manager

Rouses Supermarket
06.2018 - 03.2020

Behavioral Therapist

Barney & Baby Bops Daycare
08.2017 - 05.2018

2 years of college sophomore in Business Administration -

Fletcher Technical Community College

High school diploma -

H. L. Bourgeois High School

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Wymia Baker