Wynisha Isbell
Baton Rouge,LA
Summary
Experienced and dedicated customer service representative with a strong commitment to professionalism and efficiency. Skilled in completing tasks with a focus on quality, possess effective communication, computer, and organization skills. Highly organized and reliable, successfully manage multiple priorities with a positive attitude. Always willing to take on additional responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clerical Office Assistant- Remote
RBF Construction LLC
05.2012 - Current
- Performed a range of administrative tasks including data entry, appointment scheduling, and mail handling
- Managed incoming calls and provided prompt and professional assistance to callers
- Demonstrated strong multitasking skills to efficiently handle various responsibilities within a fast-paced office environment
- Strengthened relationships with vendors through clear communication and timely invoice processing.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Reduced wait times by implementing effective call routing strategies.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Expedited document processing with accurate data entry and timely filing.
Dispatcher Office Assistant
T&D Transportation
01.2011 - 09.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Ensured compliance with regulatory requirements during all dispatch activities, maintaining company's reputation and legal standing.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
CUSTOMER SERVICE
KEAN'S CLEANERS
11.2011 - 05.2012
- Sorted and organized garments by lot color to facilitate efficient processing
- Conducted thorough inspections of garments for stains to uphold quality standards
HOSTESS
OUTBACK STEAKHOUSE
03.2010 - 11.2011
- Supervise and coordinate activities of dining room personnel to ensure fast and courteous service to patrons
- Schedule dining room reservations and organize parties or special services for diners
- Greet guests upon arrival, escort them to their tables, and provide menus
- Communicate with all guests to ensure their satisfaction with both food and service
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
06.2008 - 03.2010
- Provided product and service information to customers via telephone communication
- Maintained comprehensive records of customer transactions, including inquiries, complaints, and actions taken
- Verified and implemented appropriate changes to resolve customer issues, determined service charges, and facilitated billing arrangements
Education
Associate of Arts - Business Management
BATON ROUGE COMMUNITY COLLEGE
Baton Rouge, LA06-2025
GED -
CARVILLE JOB CORPS ACADEMY
Carville, LA01.2009
Skills
- 40 wpm Typing Speed and Accuracy
- Independent worker
- Troubleshooting skills
- Data Analysis
- Risk Identification
- Relationship Building
- Problem-Solving
- Attention to Detail
- Organization skills
- Conflict Resolution
Certification
- Internet and Computing Core Certification (IC3)
- Microsoft Certified Applications Specialist (MCAS) for Word, Excel, and PowerPoint
- Certification in Computerised Accounting (MYOB Software)
Timeline
Clerical Office Assistant- Remote
RBF Construction LLC
05.2012 - Current
CUSTOMER SERVICE
KEAN'S CLEANERS
11.2011 - 05.2012
Dispatcher Office Assistant
T&D Transportation
01.2011 - 09.2017
HOSTESS
OUTBACK STEAKHOUSE
03.2010 - 11.2011
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
06.2008 - 03.2010
- Internet and Computing Core Certification (IC3)
- Microsoft Certified Applications Specialist (MCAS) for Word, Excel, and PowerPoint
- Certification in Computerised Accounting (MYOB Software)
Associate of Arts - Business Management
BATON ROUGE COMMUNITY COLLEGE
GED -
CARVILLE JOB CORPS ACADEMY
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