Wynnona Smith
Salt Lake City,UT
Overview
14
14
years of professional experience
Work History
Escalations Specialist
Bed Bath & Beyond
09.2010 - 12.2024
- Taking 55-65 inbound/outbound calls per day.
- Processed returns/exchanges and RMAs accurately in order systems, preventing chargebacks and improving FCR.
- Documented all interactions with clear case notes, enabling seamless handoffs between shifts.
- Collaborated with cross-functional teams to streamline escalation processes and enhance service delivery.
- Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
Education
High School Diploma -
St. Michael Indian School
St. Michaels, AZSkills
- Managing inbound and outbound calls
- Customer engagement via live chat
- Complaint handling
- De-escalation techniques
- Assertiveness
- Goal setting and achievement
Career Note:
Bed Bath & Beyond Role Concluded due to Reduction in Force.
Career break for family and relocation (2008–2010).
Timeline
Escalations Specialist
Bed Bath & Beyond
09.2010 - 12.2024
High School Diploma -
St. Michael Indian School