Overview
Work History
Education
Skills
Career Note:
Timeline
Generic

Wynnona Smith

Salt Lake City,UT

Overview

14
14
years of professional experience

Work History

Escalations Specialist

Bed Bath & Beyond
09.2010 - 12.2024
  • Taking 55-65 inbound/outbound calls per day.
  • Processed returns/exchanges and RMAs accurately in order systems, preventing chargebacks and improving FCR.
  • Documented all interactions with clear case notes, enabling seamless handoffs between shifts.
  • Collaborated with cross-functional teams to streamline escalation processes and enhance service delivery.
  • Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.


Education

High School Diploma -

St. Michael Indian School
St. Michaels, AZ

Skills

  • Managing inbound and outbound calls
  • Customer engagement via live chat
  • Complaint handling
  • De-escalation techniques
  • Assertiveness
  • Goal setting and achievement

Career Note:

Bed Bath & Beyond Role Concluded due to Reduction in Force.

Career break for family and relocation (2008–2010).

Timeline

Escalations Specialist

Bed Bath & Beyond
09.2010 - 12.2024

High School Diploma -

St. Michael Indian School
Wynnona Smith