Wynnona Smith
Salt Lake City
Summary
As a customer care representative, it was my goal to treat customers as if they were family. I answered phones, email, chat and spoke with customers. Worked in varies departments over the 14 years; Chat, Parts, LTL, and International team.
Overview
29
29
years of professional experience
Work History
Collector Agent
Progressive Leasing
Draper, UT
11.2025 - 05.2026
- Facilitated account resolution through effective customer communication and empathy.
- Managed delinquent accounts, ensuring compliance with company policies and regulations.
- Developed and maintained positive relationships with customers to promote timely payments.
- Streamlined collection processes to enhance efficiency and reduce outstanding balances.
Customer Care Representative
Bed Bath and Beyond
Midvale, UT
09.2010 - 12.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted inbound and outbound calls with questions, returns and orders.
- Navigated multiple computer systems and applications to find information.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Care Representative
Enterprise Rent-A-Car
Salt Lake City, Utah
02.1997 - 09.2008
Education
High School Diploma -
Saint Michaels High School
St. Michaels, ArizonaSkills
- Email correspondence
- Call logging
- Billing coordination
- Custom order management
- Technical troubleshooting
- Complaint handling
- Email communication
- Active listening
- First call resolution
- Product education
- Order processing
- Problem resolution
Timeline
Collector Agent
Progressive Leasing
11.2025 - 05.2026
Customer Care Representative
Bed Bath and Beyond
09.2010 - 12.2024
Customer Care Representative
Enterprise Rent-A-Car
02.1997 - 09.2008
High School Diploma -
Saint Michaels High School