WYNONA JACK
Castro Valley,CA
Summary
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Pacific Oriental Inc. Aviation
Saipan, MP
04.2023 - 09.2025
- Assisted passengers with check-in and boarding processes to ensure smooth travel experiences.
- Managed baggage handling and tracking using airline systems to minimize delays.
- Provided information on flight schedules, gate changes, and airport services to enhance customer satisfaction.
- Resolved passenger inquiries and issues promptly to maintain high service standards.
ABTC Agent
Department Of Commerce
Saipan
09.2021 - 03.2023
- Investigate business establishments licensed to sell alcohol beverages, tobacco and betelnut products, to ensure compliance to all CNMI ABTC laws, rules and regulations, routine inspections on various business establishments, processing of ABTC license, assist in conducting ABTC certification trainings for individuals engaging in the sales of ABTC products, assist in inputting monthly sales report for all ABTC products.
Decontamination Worker - Hazmat Cleaner
Pacific Oriental Inc. Aviation
Saipan
09.2021 - 09.2021
- Clean and sanitize rooms of COVID 19 patients at required quarantine site.
- Maintained a clean and organized work environment, ensuring efficient completion of decontamination tasks.
- Operated decontamination equipment to ensure compliance with safety protocols.
Education
High School Diploma -
Marianas High School
Susupe, Saipan06-2020
Skills
- Great team work, adaptability, good work ethic, approachable and friendly
- Customer service management
- Active listening
- Critical thinking
Accomplishments
- Completed 40 hours L.O.C.K.U.P Police Combat Officer Survival Training Arrest and Control Tactics, Handcuffing, Baton and OC Pepper spray.
- Completed Incident Command System Training - 300 & 400
Languages
English
Chamorro
Timeline
Passenger Service Agent
Pacific Oriental Inc. Aviation
04.2023 - 09.2025
ABTC Agent
Department Of Commerce
09.2021 - 03.2023
Decontamination Worker - Hazmat Cleaner
Pacific Oriental Inc. Aviation
09.2021 - 09.2021
High School Diploma -
Marianas High School