Wynter Holmes
Morrisville,PA
Summary
Passionate and solution-oriented professional with a Medical Coding & Billing background, willing to take on any task to help organization's mission succeed. Offering over 8 years of customer service. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon Fulfillment Center
10.2016 - Current
- Received and prepped over 100 of daily customers items in order to be loaded onto trucks
- Used scanners to read bar codes on boxes
- Assisted in the training of a dozen new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Cake Decorator
Classic Cake
06.2014 - 04.2016
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing dozens of visually appealing customized cake orders.
Overnight Baker
Panera Bread
12.2012 - 06.2014
- Baked the daily 20-25 breads and 20-30 pastries needed for the cafe.
- Participated in staff meetings to share best practices or address areas requiring improvement, fostering a culture of continuous learning and growth.
- Collaborated with team members to ensure smooth workflow and optimal productivity during overnight shifts.
- Promoted workplace safety by strictly adhering to established protocols for handling sharp tools or hot surfaces.
Cake Decorator
Giant/Genuardis
02.2010 - 12.2012
- Handled 10-25 phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed dozens of specialty cakes for weddings, birthdays, and graduations.
- Assisted 30+ customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Education
Certificate - Medical coding/Billing & Revenue Cycle
Bucks County Community College
Newtown08.2024
Associate of Applied Science - Culinary Arts
Community College of Philadelphia
Philadelphia, PA06.2009
Skills
- Medical Terminology
- Data Entry
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Excellent Communication
- Issue Resolution
- Customer Service
- Knowledgeable in Microsoft (Word & Excel)
Certification
- CBCS - Certified Billing and Coding Specialist (August 2024)
Timeline
Fulfillment Associate
Amazon Fulfillment Center
10.2016 - Current
Cake Decorator
Classic Cake
06.2014 - 04.2016
Overnight Baker
Panera Bread
12.2012 - 06.2014
Cake Decorator
Giant/Genuardis
02.2010 - 12.2012
Certificate - Medical coding/Billing & Revenue Cycle
Bucks County Community College
Associate of Applied Science - Culinary Arts
Community College of Philadelphia
- CBCS - Certified Billing and Coding Specialist (August 2024)
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