WYNTER STARKS
Little Rock,AR
Summary
Energetic Customer Service Representative with 4+ years of experience building strong customer relationships, leading teams and successfully navigating complex work environments. Well-qualified associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplishments Collaborated with a small team of 6 Speed Zone executives in the development of a new launching system for all employees regarding safety and longevity towards the company in 2020.
Overview
11
11
years of professional experience
Work History
HUMAN RESOURCES INTERN
Amazon
Forney, TX
03.2023 - Current
- Developed meaningful relations with associates and operations to ensure proper communications across overall network
- Improved quality metrics for overall inbound associates by coaching and optimizing potential for change within departments
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by 50%
- Inspected incoming and outgoing shipments to identify discrepancies with records
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
ASSISTANT MANAGER
Speed Zone
Dallas, TX
11.2018 - 03.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
BANK TELLER
Bank of America
Dallas, TX
03.2018 - 01.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service feedback upwards 65% of all customers
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
SHIFT LEADER
Amc 30 mesquite
Mesquite, TX
02.2014 - 04.2016
- Exhibited excellent guest service skills
- Presented a calm demeanor that deterred others from engaging in disruptive conduct, while encouraging a positive interaction with guests
- Answered guest questions courteously and accurately or quickly directed them to the appropriate resource
- Worked effectively with supervisors and co-workers
- Demonstrated consistent and effective sales techniques
- Met sales expectations through loyalty card sales, suggestive selling, upselling, merchandising, and sampling
- Completed transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making changes accurately, completing loyalty transactions and thanking guests
- Ensured the security of all cash, receipts and tickets
- Enforced the movie ratings system courteously and effectively
- Uphold 'zero tolerance' policy in regards to ID checking
- Distributed, ensured proper working order of, and understood how to operate Assisted Moviegoing Equipment
- Cleaned and maintained the exterior and interior areas of the theater including auditoriums, restrooms, lobbies, concession areas, and box office areas
- Controlled access to the theater
Education
HIGH SCHOOL DIPLOMA -
Mesquite High School
Mesquite, TX05.2017
Skills
- Customer Experience
- Microsoft Office
- Analytical and Critical Thinking
- Employee Resource Referrals
- Administrative assistance
- New hire processes
- Background Checks
- Onboarding understanding
- Data Entry
- Document Management
- Clerical Support
- New Hire Orientation
- Visitor assistance
Timeline
HUMAN RESOURCES INTERN
Amazon
03.2023 - Current
ASSISTANT MANAGER
Speed Zone
11.2018 - 03.2020
BANK TELLER
Bank of America
03.2018 - 01.2020
SHIFT LEADER
Amc 30 mesquite
02.2014 - 04.2016
HIGH SCHOOL DIPLOMA -
Mesquite High School