Wynton Brown

Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Maintained accurate logs of all security related activities.
Enforced access control measures in accordance with established procedures.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Adhered to post orders while maintaining a visible presence around the property.
Responded to alarms and conducted investigations as required.
Operated communication systems between officers stationed throughout the facility.
Confirmed visitor identification prior to granting entry into the building.
Provided escorts for visitors as needed throughout the facility.
Checked for safety hazards and took corrective action when necessary.

• Troubleshot and resolved problems with programs and systems.
  Trained technical personnel according to company and industry standards.
  Managed devices utilizing imaging software tools like Intune (Windows) and Jamf Pro (Mac)
  Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  Delegated daily tasks to team members to optimize group productivity.
  Collaborated with management team to implement new work procedures or policies.
  Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  Assisted customers with various types of technical issues completing 300+ tickets weekly via email, live chat and telephone.
  Guided staff members through technical challenges and identified areas needing improvement.
  Liaised between management and team members by conveying important information and communicating project expectations.
  Provided technical assistance to end users on Active Directory related queries or incidents.
  Configured account lockout policies to ensure secure access control over user accounts.
  Resolved issues related to authentication failures due to expired passwords or locked accounts.
  Managed Active Directory user accounts, groups, and computer objects.

• Managed Remedy Ticketing system to complete nearly 100 tickets per day.
• Provided direct support to users across organization.
• Set up hardware or software, diagnosing connectivity or data access problems and helping users access shared drives and devices.
• Configure all new equipment including installation and updating of software, as well as troubleshooting and network connections.
• Ensuring that all tickets were stored and accounted for, up to two years prior.
• Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
• Assessed operational data and configuration notes to maintain written end-user documentation.

• Performed variety of clerical and administrative duties pertaining to on-site support.
• Collected, analyzed and reported on data for use in operational planning.
• Documented issues in bug tracking system for reporting.
• Installed new software and hardware components.
• Regularly evaluating IT systems.
• Assisted with network administration tasks.
• Ensured data storage was safe and secure.
• Educated clients about network security and best practices for computer usage.
• Supported day-to-day operations of computer networks.
• Oversaw installations of new technology and new client training.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Developed team communications and information for meetings.

• Provide technical assistance and support for incoming queries and issues (over 100 daily) related to computer systems, software, and hardware
• Respond to queries, either in person or via phone
• Respond to email messages from customers seeking help to install, modify and repair computer hardware and software.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.