Wyonda Willis
Hartford,CT
Summary
To obtain a position using the skills I have learned in my education in Criminal Justice as well as in Computer Networking and Cybersecurity, while using my vast experience and longevity in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Traffic Specialist
CT Transit
11.2020 - Current
- Conducts passenger counts and schedule adherence checks
- Conducts various clerical office duties, usage of office equipment
- Customer Service
- Report vehicle traffic, mileage, and road adequacy
- Provide training for agency personnel.
Customer Service Representative
CT Transit
10.1995 - 11.2020
- Aid customers regarding transit service information
- Document Passenger complaints, suggestions and requests for service changes
- Department liaison.
Security Officer
Securitas Security
12.2004 - 06.2006
- Provided security coverage for businesses and organizations
- Documented daily logs and complaints.
Education
Associate of Science - Computer Networking: Cybersecurity
Capital Community College
08.2018
Associate of Science - Criminal Justice
Capital Community College
05.2018
Certificate - Customer Care
Capital Community College
12.2011
Skills
- MS Office Word office suite
- Problem Analysis Troubleshooting
- Critical Thinking Skills
- Mobile Computer Science Principles
- Computer Forensics
- Network Intrusions
- Information Assurance
- Risk Management
- Traffic Data Collection
- Traffic Control Devices
- Transportation Planning
- Parking Management
Awards
- Dean’s List at Capital college.
- Positive annual employment reviews.
Timeline
Traffic Specialist
CT Transit
11.2020 - Current
Security Officer
Securitas Security
12.2004 - 06.2006
Customer Service Representative
CT Transit
10.1995 - 11.2020
Associate of Science - Computer Networking: Cybersecurity
Capital Community College
Associate of Science - Criminal Justice
Capital Community College
Certificate - Customer Care
Capital Community College
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