Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Wyonda Willis

Hartford,CT

Summary

To obtain a position using the skills I have learned in my education in Criminal Justice as well as in Computer Networking and Cybersecurity, while using my vast experience and longevity in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Traffic Specialist

CT Transit
11.2020 - Current
  • Conducts passenger counts and schedule adherence checks
  • Conducts various clerical office duties, usage of office equipment
  • Customer Service
  • Report vehicle traffic, mileage, and road adequacy
  • Provide training for agency personnel.

Customer Service Representative

CT Transit
10.1995 - 11.2020
  • Aid customers regarding transit service information
  • Document Passenger complaints, suggestions and requests for service changes
  • Department liaison.

Security Officer

Securitas Security
12.2004 - 06.2006
  • Provided security coverage for businesses and organizations
  • Documented daily logs and complaints.

Education

Associate of Science - Computer Networking: Cybersecurity

Capital Community College
08.2018

Associate of Science - Criminal Justice

Capital Community College
05.2018

Certificate - Customer Care

Capital Community College
12.2011

Skills

  • MS Office Word office suite
  • Problem Analysis Troubleshooting
  • Critical Thinking Skills
  • Mobile Computer Science Principles
  • Computer Forensics
  • Network Intrusions
  • Information Assurance
  • Risk Management
  • Traffic Data Collection
  • Traffic Control Devices
  • Transportation Planning
  • Parking Management

Awards

  • Dean’s List at Capital college.
  • Positive annual employment reviews.

Timeline

Traffic Specialist

CT Transit
11.2020 - Current

Security Officer

Securitas Security
12.2004 - 06.2006

Customer Service Representative

CT Transit
10.1995 - 11.2020

Associate of Science - Computer Networking: Cybersecurity

Capital Community College

Associate of Science - Criminal Justice

Capital Community College

Certificate - Customer Care

Capital Community College
Wyonda Willis