Wyquita Jarrell
Killeen,TX
Summary
Implementation professional equipped with strong analytical skills and focus on delivering impactful results. Adept at collaborating with cross-functional teams to execute seamless system integrations and process improvements. Highly adaptable, with proven ability to navigate changing project requirements and drive successful outcomes. Skilled in data analysis, project management, and stakeholder communication.
Overview
6
6
years of professional experience
Work History
Technical Implementation Analyst
Fringe Benefit Group (FBG)
Austin, TX
02.2025 - Current
- Lead end-to-end implementation of benefits administration systems, including eligibility, enrollment, and EDI integrations.
- Serve as the primary liaison between enterprise clients, vendors, and internal data teams.
- Analyze business and technical requirements to ensure accurate system configuration and compliance.
- Track KPIs to identify risks, adoption gaps, and opportunities for process optimization.
- Provide feedback to internal stakeholders to improve client experience and solution performance.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed expectations.
- Actively participated in team meetings, sharing insights from previous projects that led to improved strategies moving forward.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Implementation Specialist
Fringe Benefit Group (FBG)
Austin, TX
04.2024 - 02.2025
- Managed benefit plan setup, renewals, and system configuration for multiple client accounts.
- Coordinated cross-functional efforts between sales, product, and support teams.
- Delivered client training, documentation, and onboarding support.
- Recommended enhancements to improve implementation efficiency and customer satisfaction.
- Collaborated with cross-functional teams to troubleshoot issues, optimizing functionality of software solutions provided to clients.
- Provided ongoing support to clients post-implementation, ensuring alignment with best practices and system updates.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Led implementation of benefits administration systems, enhancing overall client satisfaction and operational efficiency.
- Managed client onboarding processes, ensuring seamless integration of services and adherence to project timelines.
- Analyzed client feedback to identify areas for improvement in service delivery, driving enhancements in product features.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Customer Service Representative
UnitedHealthcare
Remote
10.2022 - 03.2024
- Provided high-touch support for enterprise clients, resolving complex service and system issues.
- Analyzed data to identify trends, service gaps, and improvement opportunities.
- Ensured SLA adherence and maintained strong customer satisfaction metrics.
- Managed, on average, 30 incoming calls customers.
Benefits Coordinator
Goodwill Industries of Central Texas
Austin, TX
06.2022 - 10.2022
- Supported benefits administration systems and vendor coordination.
- Partnered with HRIS and IT teams to resolve eligibility and file transmission issues.
- Assisted with enterprise-level benefit rollouts and system updates.
Licensed Life Insurance Advocate
Western & Southern Financial Group (Gerber Life)
Remote
11.2021 - 06.2022
- Delivered consultative support in a regulated insurance environment.
- Built trust-based customer relationships through proactive service and issue resolution.
Benefits Coordinator
McLane Company, Inc.
Temple, TX
11.2020 - 10.2021
- Managed enrollment and eligibility workflows for a large employee population.
- Collaborated with HR and payroll to ensure accurate benefits delivery.
Reimbursement Officer II
Texas Health & Human Services Commission
Austin, TX
04.2020 - 11.2020
- Managed reimbursement documentation and financial data for state-funded programs.
- Supported audits, appeals, and compliance processes.
Education
Master of Science - Information Systems
University of Phoenix
Tempe, AZ08-2026
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ03-2025
Skills
- Systems & SaaS Implementation
- Customer Success & Account Management
- EDI 834 & Eligibility File Management
- Business & Systems Analysis
- Cross-Functional Collaboration
- KPI & Adoption Tracking
- Process Improvement
- Stakeholder Communication
- Benefits Administration Technology
- Data Integrity & Compliance
Timeline
Technical Implementation Analyst
Fringe Benefit Group (FBG)
02.2025 - Current
Implementation Specialist
Fringe Benefit Group (FBG)
04.2024 - 02.2025
Customer Service Representative
UnitedHealthcare
10.2022 - 03.2024
Benefits Coordinator
Goodwill Industries of Central Texas
06.2022 - 10.2022
Licensed Life Insurance Advocate
Western & Southern Financial Group (Gerber Life)
11.2021 - 06.2022
Benefits Coordinator
McLane Company, Inc.
11.2020 - 10.2021
Reimbursement Officer II
Texas Health & Human Services Commission
04.2020 - 11.2020
Master of Science - Information Systems
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix