Wyquita Jarrell
Killeen
Summary
Benefits administration professional with extensive experience in managing complex eligibility workflows, optimizing enrollment processes, and enhancing operational efficiency. Demonstrated success in coordinating with vendors and internal teams to resolve data discrepancies and improve benefits delivery outcomes while ensuring compliance with regulatory standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Implementation Analyst
Fringe Benefit Group (FBG)
Austin
02.2025 - Current
- Lead technical implementations of enterprise benefits administration platforms, supporting eligibility, enrollment, and EDI file workflows across multiple systems.
- Serve as a primary liaison between enterprise clients, vendors, and internal teams to support accurate data exchange, system synchronization, and timely issue resolution.
- Conducted discovery and troubleshooting sessions to identify integration gaps and eligibility discrepancies, enhancing benefits delivery.
- Validated benefit plan configurations and data mappings, ensuring accurate eligibility data and minimizing downstream processing errors.
- Documented implementation requirements and resolution steps to enhance operational consistency and scalability.
- Partner with internal teams to improve benefits platform functionality, employee/client experience, and implementation outcomes.
Implementation Specialist
Fringe Benefit Group (FBG)
Austin
04.2024 - 02.2025
- Configured benefit plan structures and eligibility frameworks across SaaS platforms supporting benefits administration and multisystem integrations.
- Partnered with sales, product, engineering, vendors, and client stakeholders to troubleshoot data integration issues and improve implementation workflows.
- Identified and resolved eligibility, enrollment, and data quality issues impacting benefits processing, employee experience, and vendor administration.
- Developed and maintained technical documentation, implementation procedures, and workflow notes to facilitate client onboarding and enhance service delivery.
- Identified recurring issues and recommended process changes to enhance data accuracy and streamline operational efficiency.
Customer Service Representative
UnitedHealthcare
Remote
10.2022 - 03.2024
- Resolved complex healthcare, eligibility, claims, and system inquiries, enhancing member understanding and compliance in a regulated environment.
- Maintained strong service outcomes while navigating plan provisions, eligibility rules, claims processes, and healthcare platform documentation.
- Escalated complex issues while ensuring timely follow-up and clear communication, contributing to a positive member experience.
- Analyzed service and system data to identify patterns in benefits-related issues and recommend improvements to operational workflows.
Benefits Coordinator
Goodwill Industries of Central Texas
Austin
06.2022 - 10.2022
- Maintained accurate benefits data across integrated platforms by collaborating with HR, IT, payroll, and vendor partners while addressing employee benefits inquiries and plan-related guidance.
- Coordinated employee benefits enrollment and communication processes.
- Managed and updated employee benefits information in system databases.
- Resolved eligibility discrepancies, file transmission issues, and benefits data concerns to support HRIS and benefits administration systems.
- Assisted staff with inquiries regarding health insurance and retirement plans.
Licensed Life Insurance Advocate
Western & Southern Financial Group (Gerber Life)
Remote
11.2021 - 06.2022
- Provided consultative guidance to clients in regulated insurance environment, ensuring accurate documentation and strong service relationships.
- Clarified coverage options, eligibility considerations, and policy details in straightforward, employee-friendly language.
- Provided client support for insurance inquiries and policy explanations.
- Assisted clients in completing applications and required documentation.
- Coordinated with underwriting teams to process insurance applications efficiently.
Benefits Coordinator
McLane Company, Inc.
Temple
11.2020 - 10.2021
- Managed enrollment and eligibility workflows for large workforce, ensuring accuracy of benefits data across HR systems.
- Partnered with payroll and HR stakeholders to resolve discrepancies in system, enrollment, and benefits data, enhancing accuracy and reliability.
- Supported benefits administration activities with a focus on accuracy, confidentiality, and timely follow-through to ensure compliance and employee satisfaction.
Reimbursement Officer II
Texas Health & Human Services Commission
Austin
04.2020 - 11.2020
- Ensured accuracy of financial documentation and reporting for state-funded healthcare reimbursement programs, supporting program integrity.
- Validated financial and operational data for audits and compliance reviews, ensuring adherence to regulatory standards.
- Managed case files and documentation for compliance with agency regulations and standards.
- Facilitated communication between departments to enhance service delivery and client support.
- Coordinated training sessions for staff to improve knowledge of policies and procedures.
Education
Master of Science - Information Systems
University of Phoenix
Tempe, AZ08-2026
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ03-2025
Skills
- Technical documentation
- Software configuration
- Data integration
- Data management
- Cross-functional collaboration
- Quality assurance
- Problem-solving techniques
- Workflow automation
- Process optimization
- System scalability
- Data analytics
- Stakeholder engagement
Technical Tools And Platforms
- Benefits Administration Systems
- SaaS Platforms
- HRIS Support
- EDI 834
- Eligibility Data Processing
- System Configuration
- Vendor Integrations
- Enterprise File Transfers
- Data Validation
- Reporting & Dashboard Concepts
- SQL Concepts
- Microsoft Office
Certification
- Texas General Lines Agent License - License Number 2384725
Accomplishments
- 2025 FBG Deliver Service MVP Award
Timeline
Technical Implementation Analyst
Fringe Benefit Group (FBG)
02.2025 - Current
Implementation Specialist
Fringe Benefit Group (FBG)
04.2024 - 02.2025
Customer Service Representative
UnitedHealthcare
10.2022 - 03.2024
Benefits Coordinator
Goodwill Industries of Central Texas
06.2022 - 10.2022
Licensed Life Insurance Advocate
Western & Southern Financial Group (Gerber Life)
11.2021 - 06.2022
Benefits Coordinator
McLane Company, Inc.
11.2020 - 10.2021
Reimbursement Officer II
Texas Health & Human Services Commission
04.2020 - 11.2020
Master of Science - Information Systems
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix