Wy'Shay Howard
Thomson,GA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Connect Care Management
Augusta , GA
07.2024 - Current
- Educated patients about medications, procedures and physician's instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized charts, documents and supplies to maintain team productivity.
CNA/Private Caregiver
Primecare
Augusta , GA
01.2019 - Current
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Customer Service Representative
Teleperformance
Augusta, GA
01.2019 - 04.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
Education
Medical Assisting
Breath of Life
Augusta, Ga 08-2023
General Studies
East Georgia
Statesboro, GA05-2018
High School Diploma -
Thomson High School
Thomson, GA05-2016
Skills
- Phlebotomy
- EKG administration
- Medical office administration
- Scheduling
- Customer service
- Strong teamwork
- Prioritization
- Empathy and patience
- Adaptive team player
- Positive and professional
- Quality control
Timeline
Medical Assistant
Connect Care Management
07.2024 - Current
CNA/Private Caregiver
Primecare
01.2019 - Current
Customer Service Representative
Teleperformance
01.2019 - 04.2021
Medical Assisting
Breath of Life
General Studies
East Georgia
High School Diploma -
Thomson High School
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