Wytisha Payne
Kentwood,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Sagility
05.2023 - 03.2024
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Faneuil
05.2022 - 02.2023
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Processed orders and detailed transaction information to customers
- Provided account information to customers and explained bill service policies and customer rights
- Met daily customer service quotas with focus on quality
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
Call Center Agent
Qualfon
02.2021 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Maintained strong call control and quickly worked through scripts to address problems.
Supervisor
Family Dollar
10.2019 - 03.2022
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments.
Machine Operator
Elmer's chocolate
12.2017 - 08.2018
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
- Lubricated parts and performed minor maintenance to improve machine function
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Cashier
Pizza Hut
12.2017 - 08.2018
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Cashier
Popeyes
06.2016 - 05.2017
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Greeted customers and responded to informational requests
- Maintained work area and kept cash drawer organized
- Greeted customers promptly and responded to questions
- Counted and balanced cashier drawers.
Education
Associate Of Science In Social Work -
Pearl River Community College
High School Diploma -
Hammond High Magnet School
Bachelor of Science -
University of Phoenix
08.2023
Skills
- System documentation
- Quality control
- Analytical abilities
- Call control skills
- Report preparation
- Performance monitoring
- Customer communications
- Call center operations
- Quality assurance optimization
- Microsoft PowerPoint
- Microsoft Excel
- Retail Sales Customer Service
- Active Listening
- Microsoft Word
- Medical Billing
- Calm and Professional Under Pressure
Career Objective
- 05/01/22, 02/01/23, Customer Service Representative, Faneuil, Kentwood, LA
- 02/01/21, 03/01/22, Call Center Agent, Qualfon, Kentwood, LA
- 10/01/19, 03/01/22, Supervisor, Family Dollar, Hammond, LA
- 12/01/18, 01/01/20, Machine Operator, Elmer's chocolate, Ponchatoula, LA
- 06/01/16, 05/01/17, Customer Service Cashier, Pizza Hut, Livingston, LA
- 12/01/17, 08/01/18, Cashier, Popeyes, Ponchatoula, LA
Timeline
Healthcare Customer Service Representative
Sagility
05.2023 - 03.2024
Customer Service Representative
Faneuil
05.2022 - 02.2023
Call Center Agent
Qualfon
02.2021 - 03.2022
Supervisor
Family Dollar
10.2019 - 03.2022
Machine Operator
Elmer's chocolate
12.2017 - 08.2018
Cashier
Pizza Hut
12.2017 - 08.2018
Customer Service Cashier
Popeyes
06.2016 - 05.2017
Associate Of Science In Social Work -
Pearl River Community College
High School Diploma -
Hammond High Magnet School
Bachelor of Science -
University of Phoenix
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