Overview
Work History
Education
Skills
Timeline
Generic
Wyvetra Hill

Wyvetra Hill

North Chesterfield,VA

Overview

12
12
years of professional experience

Work History

Hair Stylist/Owner/Operator

Wyvetra Hill
Richmond, VA
01.2017 - Current
  • Managed salon activities to enhance customer satisfaction and operational efficiency.
  • Conducted hiring and training of beauticians to ensure operational efficiency.
  • Developed and implemented shift organization strategies to align with peak operational hours and seasonal demands.
  • Supported inventory management by ordering beauty products and replenishing stock room.
  • Scheduled and coordinated regular maintenance services for all equipment.
  • Implemented hygiene practices across all beauty stations to ensure a safe and clean environment.
  • Ensure all beauty treatments meet high quality standards
  • Maintain staff records, including salaries and working schedules.
  • Keep updated records of costs and revenues

Customer Service Representative/Trainer

Lowe’s
Richmond, VA
01.2020 - 01.2022
  • Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics, identify customers needs, clarify information, research every issue, and provide solutions and or alternatives
  • Build sustainable relationships and engage customer by taking the extra mile.
  • Frequently attend educational seminars to improve knowledge and performance level. Exceed personal/team qualitative and quantitative targets, Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively.
  • Handle online parcel by managing orders and picking orders.

Stylist/Customer Service/Receptionist

Braids & Dred’s Natural Hair Care Salon
Richmond, VA
01.2014 - 01.2020
  • Ensure customer satisfaction is meet daily including resolution to customer complaints
  • Process payments daily, handled deposits manage inventory levels by placing orders restocking merchandise product’s
  • Hair stylist with excellent customer service skills

Education

High School Diploma -

George Wythe High School
Richmond, VA
01.2007

Skills

  • Highly focused and motivated individual with many years’ experience in providing superior customer service and supervision Ability to work both independently and collaboratively in a variety of settings and environments Constantly seeking new challenges Strong work ethic and the desire to exceed expectations in all aspects of any professional endeavor
  • Administrative and Clerical Skills
  • Public Record Systems
  • Professional Communication
  • Stenography and Transcription Skills
  • Computer System
  • Microsoft Office and Google Suite

Timeline

Customer Service Representative/Trainer

Lowe’s
01.2020 - 01.2022

Hair Stylist/Owner/Operator

Wyvetra Hill
01.2017 - Current

Stylist/Customer Service/Receptionist

Braids & Dred’s Natural Hair Care Salon
01.2014 - 01.2020

High School Diploma -

George Wythe High School
Wyvetra Hill