Managed salon activities to enhance customer satisfaction and operational efficiency.
Conducted hiring and training of beauticians to ensure operational efficiency.
Developed and implemented shift organization strategies to align with peak operational hours and seasonal demands.
Supported inventory management by ordering beauty products and replenishing stock room.
Scheduled and coordinated regular maintenance services for all equipment.
Implemented hygiene practices across all beauty stations to ensure a safe and clean environment.
Ensure all beauty treatments meet high quality standards
Maintain staff records, including salaries and working schedules.
Keep updated records of costs and revenues
Customer Service Representative/Trainer
Lowe’s
Richmond, VA
01.2020 - 01.2022
Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics, identify customers needs, clarify information, research every issue, and provide solutions and or alternatives
Build sustainable relationships and engage customer by taking the extra mile.
Frequently attend educational seminars to improve knowledge and performance level. Exceed personal/team qualitative and quantitative targets, Strong phone and verbal communication skills along with active listening.
Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively.
Handle online parcel by managing orders and picking orders.
Stylist/Customer Service/Receptionist
Braids & Dred’s Natural Hair Care Salon
Richmond, VA
01.2014 - 01.2020
Ensure customer satisfaction is meet daily including resolution to customer complaints
Process payments daily, handled deposits manage inventory levels by placing orders restocking merchandise product’s
Hair stylist with excellent customer service skills
Education
High School Diploma -
George Wythe High School
Richmond, VA
01.2007
Skills
Highly focused and motivated individual with many years’ experience in providing superior customer service and supervision Ability to work both independently and collaboratively in a variety of settings and environments Constantly seeking new challenges Strong work ethic and the desire to exceed expectations in all aspects of any professional endeavor