Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Weate

Columbus,OH

Summary

Results-focused and experienced Supervisor and Customer Service Representative offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales and job performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications to exceed business and customer expectations.

Overview

16
16
years of professional experience

Work History

ASDS

The Home Depot
05.2021 - Current
  • Trained new employees on overall company and department-specific policies and procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Wrote out and managed work and training schedules to maintain coverage levels for expected demands of over 130 employees.
  • Planned coordinated and executed store events.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained customer satisfaction through employees with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Back Office Associate

The Home Depot
01.2012 - 05.2021
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Maintained and updated office records, both digital and physical.
  • Assisted the store management team by taking on research of issues and communications with corporate offices and
    vendors
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized multiple office management software to record and resolve issues for customers and the store.
  • Support with budgeting and financial management for the whole store and monitored and tracked budgets and expenses.

Sales Associate

The Home Depot
06.2007 - 01.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Arts - Psychology

Ohio Wesleyan University
Delaware, OH
05.2009

High School Diploma -

Westland High School
Galloway, OH
05.2005

Skills

  • Excellent and swift problem solving skills
  • Great analytical skills
  • Exceptional telephone and in person etiquette
  • Patient and diligent
  • Prioritizing business needs
  • Data entry and management
  • Great at multi-tasking
  • Inbound and outbound call handling
  • Skilled in the following software and specialized hardware - Microsoft Office, Cisco phones, Kronos, Workday, Concur, POS, and NCR Technology

Timeline

ASDS

The Home Depot
05.2021 - Current

Back Office Associate

The Home Depot
01.2012 - 05.2021

Sales Associate

The Home Depot
06.2007 - 01.2012

Bachelor of Arts - Psychology

Ohio Wesleyan University

High School Diploma -

Westland High School

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Nicole Weate